Customer Ratings & Reviews

Great job mounting TV. Fast and efficient for Tv in home office.

the agents installed the TV just as we requested. were very polite and explained everything we did not understand. also made sure they secured the tv mount and tv correctly.

ok I'm pretty handy at stuff but decided to pay a little extra and have them hang the TV, the guys showed up and introduced themselves showed them where the tv was to be mounted and they set it all up, then before drilling asked if that's where I wanted it to go. after looking at it decided to move it up 6 inches glad I did. they drilled and mounted the holded, hooked up the sound bar and Eric stayed and finished showing me all the stuff the new tv could do. this was so much nicer than trying to do it all myself.

Our new TV was mounted perfectly and she fully set up and explained the operation and answered all of our questions.

Its clear and perfect for the area where its being viewed. Great joice!!!!

The techs arrived on time with a call just before getting here. They were polite and efficient. They installed the television on the wall with the cords inside the wall exactly where I wanted it. They picked up all the packing and removed it when they left. They made sure that everything worked and that I understood how to operate it before they left.

Amazing service provided by punctual, and knowledgeable technicians.

The agents worked most efficiently in assembling the stand and installing the TV set. I am really happy with the TV and have really been enjoying the Masters Golf tournament. The Geek Squad is a terrific adjunct to Best Buy. I am only sorry that I didn't get the set sooner, but better late than never. I have never been less than fully satisfied with the response and quality of service of the Geek Squad.

Absolutely the best in home service I’ve ever purchased. My guys name was Josh, he came equipped and prepared with booties for the carpet and PPE because of COVID. Josh was extremely knowledgeable and explained everything to me about my new tv. He answered every question I had and set up was a snap! I definitely recommend geek squad especially for those with no skills when it comes to installing your own electronics.

The agents did very good job of installation and very efficient service

I highly recommend having the Geek Squad install TV's. The crew that came out for ours were very professional and knew exactly what to do without hesitance. Courteous was also a key factor. These guys were the full package. Great job!

The two gentlemen were very professional very knowledgeable very helpful very clean when they put up my large TV onto the wall appreciate it very much. Great job.

I used the Geek Squad’s TotalTech Service to deliver such a big TV and its Sound Bar since I did not want to try to be creative with packing/driving it home. The two men that delivered my new Sony TV and Speakers did as expected, with one minor fault on both of our parts regarding the vibrant nature of the picture quality - I did not ask them to adjust it and they did not ask if the picture quality was what we wanted. The vibrant pictures/images were almost too glaring to comfortably watch from now to the end of my TV’s time and I may have had to call them out again. However, I am tech-minded and consider this to be a simple LOL type of situation, since I can easily make the adjustments to my liking. Other folks may have thought to ask for the vibrancy to be adjusted before the guys left, but these “other folks” may not have thought about it until the shiny new ownership wore off and felt the need for the Geek Squad to make a second house call. The potential for a second house call is the only point of contention in this matter.

Great service. Old tv was taken away by 1 team & 5 minutes later a 2nd team came with new tv to install. Very efficient.

The technician was professional and knowledgeable. Would recommend.

The gentleman (Mike and James - I'm a Disney fan, so i remembered them because of the main characters from Monsters, Inc.) that delivered and installed my tv were awesome! They even "recycle" the box it came in. Best Buy: Please do better about adding on additional fees and supplies - maybe let the customer know what they'll need in advance?

They were very knowledgeable and thorough asking a number of questions about exactly how we wanted to use the TV to ensure it was set up so we could do everything we used to do and more. Fantastic Service and professionalism and they were very friendly and knowledgeable.

TV mount works great. Easy to use. Makes the TV viewing more versatile for different angles.

Ordering my service online was easy and the tech was very professional and courteous. Because of COVID-19, the tech arrived with a mask and covering over his clothes. He also had cones to mark off 6 feet of work space. The job was completed quickly and professionally. This is my 3rd time using Best Buy to come to my home and I will only use them.

The installers that installed our 65” on the wall were very professional and knowledgeable. They did an excellent job