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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38622 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 38,622 reviews
  • Rated 5 out of 5 stars

    Fantastic Service-Above and Beyond!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were SO FAST and kept the area very clean. They were a little early, so I told them I hadn’t finished moving things from in front of the wall in question. They said “no worries, we’ll help!” When they saw the area, they said no need to move things, they could work around it! That was nice! Hardly anything to “put back.” And they worked so fast, still taking time to offer different placements. They also suggested a little higher on the wall, so it was more comfortable watching from bed. I hadn’t even thought of that, and boy, were they right!!! They set up my new TV (I am technologically disadvantaged-read “OLD”) and made sure I understood all of the features of the remote. I really needed that, as I am new here, and never had Roku. THAT was really helpful!! I paid for white glove delivery, and they even cleaned up, took the old tv and all the packing materials away. That was great, since I am in a wheelchair. I will definetly have any future TVs installed with this same service. They knew so many tricks of the trade that I Never would have THOUGHT of, even if I was young and able-bodied!! This has been a great experience, and they were so nice, and I have such a GREAT outcome. I am so happy with the results!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was mounted perfectly on the wall, with an add on IWPE Bundle, so the power to the TV and a Apple TV 4k mounted behind the TV is hidden in the wall. Using WiFi to run the TV and Apple TV 4k, there are no cables showing anywhere. At the bottom of the IWPE there is a detachable power cable that plugs into my power outlet mounted surge protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very timely , polite and professional. They took care of everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home delivery team was amazing. They not only securely hung my expensive purchase, but they made sure the operating system was up to date and all my other consoles, computer and dvd player were connected and working. Even went above and beyond to ensure my sound system worked with the new tv. Outstanding

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service and value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came and set up my TV on the wall, I bought the TV and mount from Amazon but the mount did not reach the studs in my wall. I was able to buy a mount from them on the spot and return my amazon one. They did a great job measuring everything, like the distance from the wall to my sectional, and determining the right height and tilt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficiency is the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gang were efficient, snappy and ever so helpful in making sure we understood how to work the controls.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Incredibly professional and knew what they were doing. Better than any geek squad experience I’ve ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The the pro's do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can mever find the studs and for the price it was worth it for the professionals to do it correctly and know it wont come crashing down later.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    10000% worth every dollar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great , set was perfect. They guys are very smart, take their time and answered any questions. The listen to what you need, they dont just do what the think is easy for the.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my tv quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my tv and setting it up. They also cleaned up after them selves.They were very nice and knew what they were doing very well.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    100 % Satisfied with how smooth it went!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Experience! The team was extremely friendly and professional. They were quick and didn't leave anything behind.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys removed my old tv from the mount and installed my new one on the same mount. They made sure everything was hooked up properly.. Very clean install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. Easy to use remote. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great job, very appreciative!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two guys only had to re-mount the TV and they were gracious and professional, a pleasure to have them do the job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hal D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the top of the line tcl q58 98 inch tv after asking the techs at Best Buy what they recommend and tcl was not what they recommended for sports the picture was shuttled so I took it back with no problem I bought the Samsung they did recommend and now I’m a happy viewer the service and installation was excellent great service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a great job installing tv and sound bar, then programming everything for us. Feels a little costly, but since it would have taken us forever…..

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geeks rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery went well and everything is fantastic! The guys were in and out quick and efficient. The TV angles perfectly to all three playing positions for my bandmates needs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed tv quickly and efficiently. It was nice to not worry about getting the tv in and getting rid of the box too!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fast service for a last minute request

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a television mount and did not feel comfortable installing it. Geek squad was already installing another and I asked if they could install a second. No problem they said. I paid the 49 dollars for the install and they went right to it. Took 10 minutes and made sure the few extra cords and wires were clamped together. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG the service men were awesome, very professional, efficient, personable....just fabulous! They cleaned up after themselves and even wore masks and shoe coverings. They hooked up all of my accessories to the TV also. I would definitely recommend them, they gave 5 star service effortlessly.

    I would recommend this to a friend