Customer Ratings & Reviews

Very happy with the install. Installers were very professional. Took their time to make sure tv was properly hung and in position

Cas, the Geek Squad service Tech, was on time, worked quickly and efficiently. She explained the process thoroughly, and when finished with the installation, explained how everything worked. Cas works out of the Edwardsville, IL store. Even though I live in St. Louis, I would prefer working with her again, should a need arise. Thank you, Cas!

Install guy was awesome. Friendly and explained everything and made sure I was happy w/ the install before he left.

I definitely recommend this, no matter how much you think installation is easy and you can do this yourself, those guys have gadgets and stuff to get the job done perfectly with NO DAMAGE and ONG they can hide all your wires and give you advices on how to take care of your device to last even longer , I love it

The Geek Squad agents were great and mounted our new TV and made sure everything was working perfectly. As important was the quality work was that they were helpful and personable.

Great mount extremely sturdy. Easy to install. Could hide the cables no problem Setup team were fast and knowledgeable.

Geek squad did an excellent job! They confirmed the exact mounting location, securely mounting an extra large (98 inch) TV, and cleaned up their mess along the way. Highly recommend for a safe and worry free service.

The Geek Squad was right on time, and installed our TV quickly. We had not purchased a new wall mount, as the new TV was the same size as the old. The service guys had to do a bit of adjusting, but made the mount work perfectly.

The People who came out to hang our tv did a wonderful job. They were very professional. The whole time they were here they were very respectful, took very good care of everything they were working around, answered all of our questions, and cleaned very well after.

The Geek Squad did a wonderful job. They were personable, careful, and thorough. They brought the TV to the basement, unboxed it, and mounted it without troubles.

Excellent service! Very respectful and knowledgeable technicians mounted the TV in no time!!!

The man who installed my television was the best! He connected everything including syncing my tv functions with my cable remote. He was so patient with this technically-challenged older lady and explained everything to me. I could not possibly be more pleased!

Installers did a great job. They were punctual, courteous, and thorough.

No problems with installation, was super quick and they made it look easy

Two guys installed my Samsung 75 inch TV. They helped sync the Dish remote and mounted the tv without a hitch. They were professional and knew what they were doing. Bert was the same guy who installed my system in 2009. I am not tech savy, but they were patient and explained how to operate everything. They also cleaned up and were on time.

Geek Squad agents successfully mounted my new 75 inch Sony tv, along with my existing sound bar. They then took the time to reinstall all of my streaming services, which they didn't need to do. Very much appreciated. Overall a good experience.

The agent was familiar with my new tv and its mounting. He was organized, quick, and professional.

The Geek Squad agents were great! Polite, professional and fast. The TV was mounted to the wall perfectly and hooked up to all the devices and assured they all worked properly and in concert with one another. The picture on this TV is stunning. We are very happy with this purchase!

The service was amazing. Extremely quick and efficient and nice man that took care of the installation.

It took 3 attempts to get my installation done. On the first try, the third party installer was very thorough and knowledgeable and spent over 4 hours trying to get my TV right. He played phone tag with customer service and personally went back to the store to get new mounts. Ultimately he stated that he did not have the authority to get my job done. He specifically stated that I should get the Geek Squad to do the job and not the third party that the Geek Squad assigned to me. The second time I specifically requested the Geek Squad, yet a third party was sent again at the improper time. The installation was incomplete. This again required me to make multiple calls to customer service to try and get a resolution. Finally, I was able to get the real Geek Squad in and everything was done correctly. I had a second TV installed the next day with the Geek Squad that was absolutely excellent. The only thing missing was a call back from the Geek Squad. I would have informed them that the set up caused my TIVO to overheat and shut down. I rearranged this myself so I did not need to have them come back. Bottom line is that if you have a very simple installation, the third party installation is fine, but if there is any complication, only the real Geek Squad can correct your situation efficiently. In addition, never call customer service with a problem. Go to the store where you can speak to a member directly. Even that can be a problem as I had to go to another Best Buy to get someone to send the real Geek Squad to service me. My rating is the average of the poor overall service I received, not the last visit from the Geek Squad which I would rate just short of perfect. It took 4 weeks to get things right.