Customer Ratings & Reviews

My TV had to be returned and replaced. The first team of agents (Geek Squad) was great. They installed the equipment and made sure everything was working correctly, and set controls so we could operate the TV efficiently. The team that brought the replacement was from a company they apparently hired out to. The installation was okay but not quite as good as it had been. The controls and apps are hard to find, and we cannot find the cable or anything without searching through everything. The first team deserves 5 stars. I'm not rating the second team.

The Geek Squad agent was professional and mounted my TV along with installing my in wall cord system. The cords that came with the system were too short, and the agent set an appointment to come back with the correct size cord.

We chose to purchase this because we bought a TV from Best buy and wanted to have it mounted the same day it arrived. The guys that came out to mount my tv were awesome. They showed up on time and worked quickly. They also dialed in all the settings and got it connected to my wifi network. They went over everything, explained the remote, how to get around, etc, They also cleaned up everything before leaving. So the service itself was top notch. However the purchase price isn't a very good deal for what's actually included. And what's included is nothing. All you get, beyond the basic tv set-up I mentioned above, is your tv, mounted on the wall with YOUR mount. You see the technicians aren't allowed to do anything at all with the wires, They won't hide them in the walls or anything like that. You also have to be sure you've already purchased the mount yourself and have it available. So for $200 what you're really getting is just a basic tv hang, using your own mount. That can be had for $50 all day on the Marketplace. And getting the tv set up and connected to your wifi is pretty simple. Something you can probably do yourself if you HAVE wifi, because you're already used to finding and logging onto your network. It's kind-of like the "convenience fee" you pay when you go to the corner 7-11. You're willing to pay more than you know you should if you're wanting it all NOW, like we were, But if you can wait, you can certainly get a tv mounted much cheaper.

Installers were great. They deserve 5 stars. However, Best Buy required an additional, unexpected $130 fee because the installation was over a fireplace. I was not asked about where the install would be or told of the additional fee, In fact, the install did not require any additional work because my contractor, in rebuilding the fireplace, installed a well anchored base for the TV bracket. All the installers needed to do was to screw in the bracket. Of course, because the guys were not allowed to do the install without the fee being paid, I paid it unhappily,

Geek Squad techs were fast efficient and cleaned up everything when they finished the install. They were very familiar with every piece of equipment and worked together well. Very pleased with their work!

could not have been better. very knowledgeable and explained every thing I needed to know. he was very understanding that we were older and not up on all the latest but explained everything perfectlt.

The agents did a great job of answering all my questions and installing the unit exactly how we wanted it. Then they took the time to help set up the remote features and showed us how best to operate.

The TV installation was flawless! The technician arrived on time, was professional, and clearly knew what he was doing. Everything was mounted securely and neatly, with no mess left behind. The cables were hidden perfectly, and the setup looks amazing. Highly recommend this service for a smooth, hassle-free experience.

Agent came out and advised on better TV Mount. completed it efficiently and completely.

Super nice group and professional. Even discarded the boxes that TV and mounting kit came in.

These guys were the best. Specifically the two that came and mounted mine. Really top tier guys. Took time to make sure my TV was at the exact right eye level while we talked about anime and silly nonsense. Pretty good experience.

The TV was placed on the fireplace and all my devices/available programs were added the Guy did a great job.

They in stalled a Sony 85 inch TV and did a great job. Looks great and work very well.

Very good!! I highly recommend the service. The technicians communicated with me and clean up after the TV was mounted. If you want the wires hid behind the wall be sure to get the In wall wiring kit and add the In wall Power Extension to your order. You will not be disappointed.

I have been sold on LG now for about two years. The picture quality, audio and ease of use is great

Great jobs setting up my new 55 in tv. Arrived on time very knowledgeable. He went over everything with me. Clean up everything. Everything done timely. It’s was worth me paying to have third done. This company was great. Great job!!!

Alex and Jake came out and hung my new 70" TV efficiently and quickly! I paid a little extra for them to move my current TV upstairs. Later in the day, I went upstairs and turned my TV on and there were some crazy lines all over the screen.. I texted Alex with a few pics and he immediately took responsibility for the damage. This was Sat (Dec 2) afternoon. By Tuesday, a claims rep called me and asked me how much I wanted to purchase a new TV!! I immediately went online and found a 55" for 369.99 and I had a check in my hand for 400.00 by yesterday (Dec 8)! Alex and Jake could have denied they damaged my TV.. not only did they not deny it, they worked quickly and proactively to get me a new TV! Kudos! I highly recommend!!

The agents (i forgot their names unfortunately) who came to mount a 75" TV suggested a different mount from the one I bought. They were quick at their job.

Set up qas amazing. Agent even had to go and get another TV when the original one would not turn on.

Our installers were very professional and performed an exceptional job. Arrived on time and were very efficient! So very helpful, we’ve never had any problem on any installation by the Geek Squad!!