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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38684 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 38,684 reviews
  • Rated 5 out of 5 stars

    Efficiency is the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gang were efficient, snappy and ever so helpful in making sure we understood how to work the controls.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    100 % Satisfied with how smooth it went!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Experience! The team was extremely friendly and professional. They were quick and didn't leave anything behind.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad For the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and his partner were awesome. They did a great did with delivering and hanging my TV. And also sending a Best Buy rep to my house within hours to discuss my surround sound options and packages. All team members practiced safety with mask and shoe covers. I would certainly recommend the Geeks for service!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fast install and great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my tv super fast and were extremely patient with my 5 year old who had endless questions. They even made sure to vacuum behind themselves to avoid my kids stepping on anything!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great. Geek squad men did a wonderful job. We’re very happy with our new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs Al and James delivered and set up my lg tv. They couldnt have been more professional while at the same time very friendly and informative. Although my purchase is a teriffic addition to our home, meeting and dealing with Al & James was actually the high point. Way to go Best Buy, great guys!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assembly was quick and easy and they did a great job !

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente service . My tv looks great and well mounted.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it was my boyfriend and brother who installed the mount and not myself, I would say it looked fairly easy for them to do. They had the TV mounted within 20 minutes. This mount is great because it allows you to move the TV from left to right, as well as up and down, depending on how you want the TV positioned.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Sqaud Was Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, props go out to the guys that installed the tv mount, In wall power kit and 85” Sony TV. They told us exactly when they would be here. They measured for exact fit on our wall Without making a mess and setup the unit to work with our existing remotes. Professional service was truly their mantra. Looks great guys! Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Job well done!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional, knowledgeable and got the job done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t home but my son said they worked fast, and efficiently in installing and hanging up my 65” tv. After that they cleaned up the mess and took away the broken tv. Thank you very much.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great job, very appreciative!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two guys only had to re-mount the TV and they were gracious and professional, a pleasure to have them do the job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Made my day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy when I got a phone call from them saying they were here could not wait for my Sony Bravia 65 inch X90L they did a wonderful job they always do

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rules!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went above and beyond to install a very heavy 85 inch tv in a second floor room on top of mounting a 65 inch curved tv as well. Everything looks amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Geek Squad...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the agents arrived, they were unaware that I wanted the lines behind the wall. However, they said it wouldn’t be a problem and the would be able to do the job. All was going well until the cables wouldn’t feed thru the insulation. They worked VERY hard and they eventually finished the job. I can’t thank them enough for all they did.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed tv quickly and efficiently. It was nice to not worry about getting the tv in and getting rid of the box too!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Easy when an expert makes the install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Try to install my 86 inch TV with a friend, did not turn out too well. With the Best Buy Protection I was able to replace the new tv and have BB install. Looks great and I have the piece of mind knowing it was done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two techs. They clearly had done this a bunch of times in, mounted and out, plus the sound bar with sub woofer in lass than an hour. 65 inch looks great works great sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Big screen TV for the Board Room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to our office and hung an LG - 86” Class UP8770 Series LED 4K UHD Smart webOS TV in our Board Room. They were courteous, professional, and knowledgeable. They had the TV on the wall in a very short period of time. Job well done!

    I would recommend this to a friend