Customer Ratings & Reviews

We had 2 bad TVs installed before this one. New crew installed it. Much better crew

Installers arrived on time and completed the installation quickly and efficiently. I would definitely use them again.

The Best Buy geek squad team who installed my TV were true professionals. They were personal and provided a great service experience. You can’t go wrong with their service and I highly recommend them.

All good for most part . Just fo my application they couldn’t use my Roku mount. They used another mount that cost me another $110 which was disappointing but everything is good and I am enjoying my big Roku tv on the wall . Thanks Geek Squad!

The Geek Squad is fantastic! They are very professional and knowledgeable. They had my new TV up in no time and answered every question I had with all the patients that was needed.

TV mounting was done so well. Excellent service. I am very happy.

After a false start on first scheduled delivery, nice job.

I love my new Samsung Frame TV. The guys who installed it were really careful and wanted to be sure I was happy with it.

I have been a customer of Best Buy for years. I had Geek Squad install home alliances, entertainment systems, you name it. Rowel and Matt have to be the best Geek Squad that has ever come to install anything. They are very friendly, knowledgeable, and are perfectionists. There aren't enough words to explain how amazing their services were today. They are the type of people that makes you keep wanting to shop at Best Buy.

The first crew was absolutely horrible. They had no tools. They were incompetent. They were rude and left after placing 1 piece of tape on the wall. The second crew was absolutely competent to mount the 83 inch TV, its wall bracket, the soundbar and ceiling mounted speakers. Can't say enough about their efforts. Took all packaging. They even arrived on time. Excellent experience.

The installer did a great job of hanging our bracket for the TV and also installing to the Wi-Fi. He arrived on time was very professional. He answered our questions and was truly interested in getting a job done right. Congratulations to him and he made us very happy with our new TV on the wall.

The installer was a contractor, not a BestBuy employee. He knew the job very well, and worked quickly and efficiently. He had miscellaneous parts (bolts etc) in his tool kit and did not to back & forth to tge truck for tools, etc. Personable and professional. I offered to help, but he handled everything. He removed the old TV from the wall mount and installed the new TV. Then very precisely centered it and arranged the cables to minimize their presence. Afterwards, we checked the TV operation; the channels seemed fine, but the wifi signal was weak making it difficult to stream channels. After he left, i checked the TV channels and most were missing. This was a cable company issue, not an installation issue. But after a half hour on the phone with the cable company tech person, all channels were available and functioning. The installer did an excellent job.

First class TV mounting!!! I was a bit worried because I had heard of some horror stories so I went with the professionals at Geek Squad and I'm excited that I did. They made it look so easy even after mounting my TV on top of my chimney. Best choice I could have made! Thank you Geek Squad!!!

Hello I purchased my 75 inch Lg smart tv bigger& better quality then ever id use to own a 55in insignia now im much more pleased clarity, sharpness, & quality "please customer "thanks Best buy.

The installer got there early and was not only professional, but friendly as well. He explained everything he was doing, asked if I needed anything else before he left, and made sure that I was happy with the job. In the end, he also stopped me from cleaning up and said that was his job. He then proceeded to clean up everything in the area.

I bought a TV for my almost 80 year old mother and the person who did the set up could not have been nicer or more helpful. He was patient with her and taught her how to use the tv (it was a smart tv). He also set it up so she could have access other networks. I was so appreciative for the service she received. Thank you for taking care of my mom!!

Sean and his partner did a professional, timely and owner friendly mounting, setup and tuning of the new big screen TV! Very cordial and answered all my questions in a manner that was easily understood.

The service guy was excellent and he did a wonderful job. I had my TV mounted on the wall and he did a great job, He arrived on the time he said and cleaned up his mess and asked if I needed anything else and he was good to go. He programmed the TV and got TV all ready to go. I totally recommend him. This was worth the protection plan . Thanks again John S.

The agents did quick and thorough work setting up my TV on order# 1125027352429.

The agent mounted my TV spoke to me about the different types of TV mounts and ensured that I had the correct one. He walked me through setting up my TV and connecting it to my Roku and my Playstation. Geek Squad is absolutely the best.