Customer Ratings & Reviews

Communication was great. They actually give a reliable time the day before even though they say 8-1 or 12-7. The technicians are much nicer to work with than the general emails from some corporate location. Extremely professional and quick. Also, gave some great tips (even on other products that I was setting up myself).

People were very nice and helpful. They answered all of my questions, and even though they did not install my TV to a wall (part because I didn't want to and I wasn't sure if I could be able to), they were very willing to assist with making sure that the TV was good and ready before leaving.

Geek Squad delivered my new smart TV; removed and disposed of my old TV; installed my new TV and instructed me on how to use it and its accompanying remote; and cleaned up any debris from packaging etc. I was very pleased with all of these services.

Lucas adapted new TV to existing wall mount, made all the proper connections to cable box and DVD player. Then took the additional time to assist in setting up Roku app and a basic tutorial of how to make it all work.

The geek squad installed and set up my TV in a timely manner was very pleased

The team that mounted our TV was very professional and knowledgeable about the product. They were mindful of how they handled our TV which i truly appreciated. It's so thin and fragile.

Agents mounted my new tv without incident. Install went very well! Then came time to address existing 4k hdmi cable between my 4k amplifier and tv. Agent said my 50 foot cable would not deliver an adequate signal. Then he recommended a fiber optic 8k cable at 41 feet that was on the truck for $500 + tax. Now I’m in the moment to decide to add $500 to this install before testing my new tv or wait to get a new 8k hdmi cable. After questioning agent and my sanity, I agreed to purchase the new fiber optic cable. After agent departed, I was happy with the install and tv but became disappointed after online research of the 8k fiber optic cable. Bottom line, there was a $200 surcharge added to the fiber optic cable because it was on the truck. Also I had to run the new shorter cable under the carpet instead of 50 foot cable path.

What a great job was done to install my TV mount. The service was great and they did a fantastic job.

Service was professional. They arrived a little early to our house. They were in and out in just over an hour. They cleaned up after the installation and the work done was perfect! Thank you Geek Squad.

The agents were on time, friendly and hard working. They stated they were unable to use the TV wall mount I purchased from Amazon.com. Since I wanted my tv hung I purchased on from the agents. “Luckily” they happened to have a brand new tv mount in their van. I don’t know if BestBuy forces the Geek Squad to push BestBuy products in their customers home. Just seemed very suspicious.

The agent set up my television (no mounting was required) and made sure I had access to everything I was supposed to and explained how to navigate among devices. He was patient and knowledgeable.

This was my second attempt. The first Geeks stole from me and did not mount properly. The two that came yesterday were STELLAR THEY COULD NOT HAVE BEEN BETTER..

The GS team was on time and did a very nice job of installing our TV and sound system. Thanks!

I’m a RAVING FAN!! Extremely knowledgeable, punctual, professional and easy to communicate with. He did an outstanding job!!!

The agents removed TV from wall & reinstalled it. They were absolutely wonderful. Made sure I checked everything before they left. And explained several things to me that I never new about. These 2 guys are a great example of great customer service.

The 2 Squad members were very professional and worked diligently until the mounting of 2 TVs was complete. They were helpful in letting us know what they advised for an over the fireplace mounting of a 65-inch TV and also very neat with their work in our Brand New Home. Also very knowledgeable with the products from Best Buy.

The agents mounted my TV and installed all my devices in a professional manner.

Al I can say is Awesome. The team was very professional and very knowledgeable of the work.

The agent was great very knowledgeable and friendly. Setup TV and sound system, and a couple of apps. He showed us how to use everything.

The guys were very knowledgeable and polite. Also very quick in their tasks to get everything in place