Customer Ratings & Reviews

Guys were very professional and extremely careful. They were clearly experienced and offered intelligent insight before the work began. So glad i hired pros vs. trying to manage it myself

The agents kept me updated on the schedule to deliver and install. Agents were on-time and performed a very good job of installation. Very helpful in the TV set-up. Cleaned up was great.

AS OF FEBRUARY 18, 2025 AT 5:20 PM, THIS SERVICE HAS NOT BEEN COMPLETED AS PROMISED IN 2024!!!!! WHY? THE SEVERAL TELEPHONE CALLS I HAVE MADE TO MAGNOLIA REQUESTING TO COMPLETE THIS SERVICE AS PROMISED APPARENTLY HAVE BEEN IGNORED BECAUSE SUCH SERVICE HAS NOT BEEN COMPLETED. BEST BUY/GEEK SQUAD/MAGNOLIA WHO APPARENTLY JUST TOOK MY MONEY AND RAN, SO IT SEEMS. MY FUTURE PURCHASES AT BEST BUY/MAGNOLIA HAVE BEEN PUT ON HOLD AND WILL BE CANCEL SOON DUE TO MAGNOLIA NOT FULFILLING IT'S PROMISES IN GOOD FAITH

I have used the Geek squad multiple times and have nothing but praise for the professionalism and quality of the work! both Jeff and Sean have been to our home each time, and in our opinion, there is no better team!

Great Service by the Geek Squad, I had purchased an out of Box Sony Top of the Line MINT! I picked it up at the store, as the store gave me no alternative. Took it home, had my knee Replacement surgery and then call the Team up and they came out and mounted the 65" in our Bedroom, but alas the Store had put the wrong remote for my $3700 TV in the Wrapping, so I called customer service about the Remote and told them I couldn't walk yet, would they mind sending it to me, but they couldn't do that, so I purchased a new Remote from Remote.com and when it arrived I called Team Geek out again so they could turn on the Tv and finish setting it up fo me. It looks swell now, and while I still have things to hook up the Picture is Great. 3 stars for BB Phone Customer Service for fighting me all the way till I just gave up. But the TEAM Geek that came out did an 12 Star job. This is the second time I have used them, they even hid the wiring.

The agents were meticulous and did a fantastic job mounting my 75 inch TV

Great service! They truly knew what they were doing and took care to explain the new TV and verify where I wanted the TV mounted on our wall. Cleaned up after themselves and instructed on basic use. Overall fantastic experience

Our Geek Squad service was great. We replaced an old 58" plasma TV with a new 75" QLED. The old TV was a tank, weighing over 140 lbs. The techs removed the old TV, hung a new mount and mounted the new TV and set up a new soundbar without issue. I highly recommend the Geek Squad service.

Professional, friendly and knowledgeable! Geek Squad was awesome!

Great service from the Geek Squad service in asking important questions regarding the location of the mounting of the tv and soundbar. They were very professional and suggested updating my surge protector and making sure that it was up to date with my new appliances. They went over how to use the new tv and soundbar and made sure that I knew how to use the products before they left my home. They were awesome!

Alex was excellent. The team that came to our house was very good at their job. They were very respect of our space and the hygiene they took their shoes off they were very knowledgeable and did swiftly did everything. They further made sure that all our questions we answered and offered lots of help and advice. The whole experience was so good

Ryan and Anthony did an awesome job mouthing the TVs. Explain everything they were doing; shared knowledge to ensure we get the best experience. They were quick, efficient and cleaned up as they went. Great customer service

Great pic great size great tv. Looking forward to gaming with this tv.

The Geek Squad did a great job mounting the TV to the wall and connecting all devises

The team that delivered my TV, came to mount, and and set up my tv and Sonos was efficient and thorough. They ensured everything was up and running before they left.

Joseph & Rob did a great job-courteous, professional and efficient. Their knowledge was invaluable in setting up a new tv and sound system.

Great job quick clean can't say enough very professional I'm completely satisfied

Was told at the store when placing order that the crew ‘worked on older homes all the time and that lath and plaster walls were fine…’ Order placed by store associate thusly included parts necessary to conceal wires into wall. Crew showed up and said they don’t cut into lath walls and that they would have to surface mount. Crew promised to return parts and we wouldn’t be charged. This hasn’t been the case and after speaking with store manager, was informed that the crew hadn’t yet put the parts back into system yet and not to worry we wouldn’t be charged. Now have filed a dispute with Best Buy. Also should have installers write down instructions for the new universal remote ….

Excellent customer service and support! Mr. Matt, Mr. Kenny and Mr. Jake did a tremendous job installing my Sonos wall mount!!!! They explained the steps throughout the entire process and offered an in-wall Cable management option. Absolutely first class in every aspect of the installation process!!! Thank you!!!!

The young man who installed my monitor did it quickly and explained clearly how to run this thing. I’ll only use it to project reference photos for painting landscapes. I can mirror off my cell phone or use a thumb drive. I didn’t feel like a technology idiot!