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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 244 Showing 4,861-4,880 of 38,694 reviews
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Guys were great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both guys were very professional. They mounted two TVs very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 77”

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding job Centered Perfectly and with the Klipsch speakers look and sounds amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Samsung Frame Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents that did this install were excellent! Very knowledgeable, professional, and personable. They tested all the equipment and ensured that we knew how to use all functionality related to our new tv system. Couldn't wait to get a survey to give them the kudos they deserve.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew that came out and setup my S95C. They were quick and friendly. Helped me with my remotes. They called ahead and showed up earlier than scheduled. Very nice!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well mounted, and works well. The technicians worked diligently and smoothly and got my large tv safely up on the wall and the mount works LIKE MAGIC!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech package deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased 65 inch LG tv from Best Buy. Excellent picture and adequate sound. Total Tech delivered and set up entire package. I am very pleased with with our purchase! Total tech is a wonderful additional service and installers were very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and insured

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad insures their work for a year, so don't mount stuff on your own. Is it pricey? Well, kinda. I'm having them mount a new, larger TV where they mounted my previous unit was. Would it be easy for me to lift off my current unit and mount the new one? Probably, but it wouldn't be insured if I did so and something bad happens because I overlooked something. Also, if you're a homeowner, what looks better if a claim is made?

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Geek squad installed 3 TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and friendly! Great customer service although I had to pay over $900 for 3 TVs. It should be the one visit. Very pricey

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great installation by Geek Squad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents ran into some issues with unforeseen problems in my wall. They worked patiently through all the issues and left me.with a perfect, professional installation. They hooked everything up and made sure I understood how to navigate through all the menus to take full advantage of the capabilities of my new tv. My new Samsung tv is as awesome as the service from the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and Clifton are a great team. Very knowledgeable, efficient and pleasant to talk to. They set up the tv, connected the soundbar and woofer to the one remote. Made sure we had working apps and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation and setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh and Chad were the ultimate professionals.They were very competent and installed the TV, exactly the way I wanted it and completed the setup. If there were more than stars I would give them an even higher rating

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad everytime.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy & Geek Squad always get my TVs mounted correctly in my house. They always explain to me what they doing and why and they make sure everything works and they clean up.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great. Very polite, explained what he was going to do and it was done in a jiffy! It would have taken me ten times the amount of time ( if at all!) to hang the tv myself! And it was centered in the exact spot I had asked for. They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were early and respectful of our home. Did an outstanding job answering all of our questions as they worked. My wife was really please with the several suggestions made and ultimately their recommendations worked out just fine. Bravo Zulu to both gentlemen!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad is the best money I've spent in years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mount. We had the Geek Squad mount it. No way we could have done it correctly. It has great range of motion and the ability to move to avoid glare from sun. Geek squad was so very helpful and polite. They even went into programming and removed unnecessary options and renamed inputs to avoid any confusion. Love those guys

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installing Executive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job was done by Geek Squad Employee. Very knowledgeable and careing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a 12-8 pm time slot. The installer called ahead of time and asked if 11:30 am would be okay. They showed up within 5min of the est. arrival time and were done in 30min. We did not require wall mounting just open box and setting up on tv stand etc. No issues with appt or the service. They were nice and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient, very knowledgable and helpful installing an 85" TV!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed and good to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came did a great job. They hid all the cables and took the box and stuff away with them. They then took the time to make sure everything was set up how I wanted and gave me a tutorial of how to access and use the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were friendly and set up the tv in a few minutes. Also gave us tip on how to care for the tv, clean up after themselves left nothing behind. I am very satisfied with the service.

    I would recommend this to a friend