Customer Ratings & Reviews

The Geek squad staff was very friendly, efficient and cleaned up everything afterwards. Really great to work with!

As always, Geek Squad excelled at their profession. 2nd of 3 mounts.. No pic cause I am worn out. Be careful when you tell a wife "yes, of course we can change the carpet on the stairs..." You're liable to get much much more work than you expect. However, in this case, she works, and I act like an apprentice just for kicks.

The Team was very professional and timely and strategic. They made sure the area in which they operated from was clean after the project has been completed. Very kind. Very Informative

Geek squad recently installed my TV and was fast and professional.

The agents were incredibly helpful and polite. Very professional and did a great job in a short amount of time. Were also patient and extremely helpful showing me how to use the new TV. A+++++

Just what I was looking for. Geek Squad did an efficient job of installing.

The two gentlemen that came to put up my 75” tv were very knowledgeable and careful. They went above and beyond to hear what I wanted (it’s an awkward space) and make sure it worked before doing anything we couldn’t undo. They also went above and beyond to get my sound bar to work properly with my app that I was having trouble with. I’ve had two installations at different locations now and both were very professional. Only thing I’d say was a bummer after the excitement of getting everything in place is I had asked for the cable management materials that they said they’d bring hadn’t been used. But I can’t complain and they left it in a way I can easily organize myself.

I don’t usually like to fill these surveys out but I actually was looking forward to this one. Michael, Tony and Marcus of the geek squad performed a custom installation of my 85” television, AV receiver and surround sound speakers, I moved the TV from the wall that the old one was on to a new position because of the size. The surround sound speakers were already in the ceiling and it was expected that the speaker wires could just been brought to the other wall where the TV was. As it turned out the existing speaker wires were stapled and could not be rerouted. This didn’t slow the geek squad down. They regrouped and treated it as a new install and pulled all new wire. Even though this added substantial time to the work that needed to be performed, the geek squad stuck with their original estimate to me and did not charge me extra for this extra work. While this exceeded my expectations from a financial perspective, it would have meant little if the work didn’t. The custom install came out beautifully. All wires concealed, all equipment set up and everything explained thoroughly. I feel that I have more than made up the membership fee for the geek squad Tech Support and I’ve got 11 months left. What a great deal.

The geek Squad personnel did an excellent job removing my old TV from my wall and transferring my wall bracket to my new TV and mounting it on the wall. They also set up the new TV with my Fire Stick and got everything in running order.

Great job, very professional and was easily understood.

We didn't need it mounted. Still it was good to have the agents carry it up our stairs and set it up quickly, explaining to us how to get Netflix and Amazon (they programmed it for us). They also took all the old packaging away. They were well protected -- even covered their shoes. Highly recommend, especially if you're older

Install text were great. Couldn’t ask for a great couple of guys to install and hook up all my equipment. Gotta love the geek squad.

The crew was amazing- everything came out great and they were super clean and organized.

This was a great service, delivered my new tv, wall mounted it and made sure it connected to all of my devices and they even fixed my soundbar set up so that it works properly.

I was impressed with the Agent's perseverance in getting all my equipment to work with the AP's that controlled my sound bars. It took several different attempted solutions before every thing worked properly, but he never gave up. Mounting the equipment was easy compared to setting up the software for my high end equipment that produced the sound.

Honestly, I've always had excellent Geek squad experiences both in store and at my home. This TV installation was great. The technician took time to help with the set-up of streaming services and was extremely patient.

My only complaint is that it took 2 weeks to get a $75 credit to my account because I overpaid. Other than that the installation guy was polite, efficient and did an amazing job. Just don’t go to Brier Creek store and expect the same polite, efficient and courteous service. I saw this lady manager talk so bad to an individual. I couldn’t believe my eyes. In addition I’ve had awful experiences there as well. It hurts me more seeing other people mistreated. So I drive several extra miles for better customer service.

They have mounted two tv for us and they are excellent. One of the tv had several extra wires and they fixed the to look nice beside out fire place. Can't even see them. They are a first class group.

The agent mounted our TV, set up cable and blue ray remote, and connected all devices. He instructed us on how to add apps, make changes to the TV set up, and use of the new remote control for the TV. Mike did a great job. It was a pleasure to have him come to our home and work with us.

The installers did a good job. They were very careful not to damage furniture, floor or wall. My one reservation is that BestBuy charges too much for this service ($250).