Customer Ratings & Reviews

Great installation, properly done with great craftsmanship and people skills. Done right the 1st time! I could have done it but it would have eaten up half my day and still not be done right.

The Best Buy team did an excellent job of mounting my TV. This was the 3rd attempt to mount, and the team was consistent from previous visit which was a huge help

Daniel was extremely helpful and knowledgeable, helping me to fin the perfect cabinet for My tv, and very efficient putting the cabinet together and mounting the tv.

Service was excellent! Extremely satisfied. You really should add the in wall power extension service to this service. They compliment each other. Parts are additional but it’s all so worth it. Rob and Ramon were outstanding. When scheduling ask for the Geek Squad by name. Third party installers may not be as good.

The technician did a great job getting the new TV mount into place, mounting the TV and setting everything up.

Absolutely the best, the 2 guys that set up my new TV were awesome. Professional job on mounting it on the wall. No mess, no fuss, mounted , balanced and fine tuned. Couldn't ask for more.

The agents took down my old tv, put up the new one and installed all my devices. Works with same controls when switching from antenna tv to roku box channels to dvd player. Answered all my questions and explained new tv conrol. Very pleased with Jose and his fellow installer.

The agents arrived during the first half of the window (between 7am-1pm). I was nervous they would not show up until closer to 1. But they showed up around 9-930, and were gone around 10. They were very respectful of my apartment and asked my opinion after every step to ensure I was okay with the placement of my tv

Great service. Techs were professional, courteous and quick. Did an excellent Job. Nathan communicated the process well and completed the job in a timely manner.

My installers were great. They did a womderful job and answered all my questions. Will want them to help me in the future woth any other projects!!

I had an audio and video sync problem with my new Samsung TV. Jeff stopped out to fix it...only took him less than 10 minutes and it now works perfectly. He also answered questions I had about this "Smart TV". He was so friendly and knowledgeable. I recommend the Best Buy Geek Squad to anyone who can't figure out a problem.

Excellent job in mounting my TV, ensuring it was the right height, and centered on the wall. Very professional and friendly. Offered additional insights upon inquiries I posed to the technician.

The agents were on spot on with information and the professionalism in which they went about their jobs. Everything was done in a very timely manner with plenty of time to teach us some new things about a smart TVs we never knew! Never felt rushed with our questions or their answers. All around fantastic experience.

Installation went perfectly smooth, and all people involved were very professional. Great service!

The agent removed my existing television and installed the new one on the rack. He didn’t take very long to finish and was very professional. He took time to answer all my questions.

The REMOTE Geek Squad is and has been, very very good. I upgraded to total tech and as much as I use them, it more than covers the yearly cost. Much more somewhere else as I have so many tech things now, its a must as I am not a techie nerd. The Best Buy Service in home techs. They have varied. I have had washer dryer...dishwasher...fridge. NOW STOVE/microwave and two TV's installed now. I get at Best Buy because of interest free 24 month payments and payoff is great and stress free for me, this way. Each service guys, for each applicance has been different. OVERALL, good service. Its hit and miss now, I feel because of the pandemic , things are different and picking service people that maybe arent stellar is happening. My LAST INSTALL, the guys were good but I think they need to up their Covid Protocol a bit. it should be AUTOMATIC: masks, gloves and booties, no questions about it. HAND SANITIZER if gloves are off. Those hands can leave germs in peoples homes. Even the gloves, so sanitize whatever they bring into your house I feel. I am grateful they STILL PROVIDE an in home service. The guys were nice,, but hard to hear thru masks and had to ask the guy to talk up a bit , then it was fine. Thats personal preference for me I guess. Love my TV as I am in isolation at home alot and it really helps having a great tv with great sound , now. OVerall service is good as I said, just speak up to them if something needs to be done and not understanding, etc. WE ARE PAYING for this service...so I dont let them leave til I fully understand and have my questions anwered in total.

The guys showed up to install two TV's. They actually thought that they could use an existing mount and tried to save us some money. That didn't work out, but I appreciated the effort. One of the guys looked like Jason Mamoa which was very exciting to my daughter and her friend. :) I've been very happy with Best Buy and the Geek Squad.

Typically I install my own TV mounts and this was my first time using this service. They were great at communicating when they would arrive, the were respectful of my house and belongings. They installed my mount and TV very fast with no mess and made sure I was happy on the placement.

The crew that came were very professional, knowledgeable and super nice! They were nice enough to help me wuickly figure out why another TV was not connecting to my WiFi after completing the job they arrived for. Exceeded all my expectations and was worth every penny of the service they provided! No headaches! Thank you!

The Geek Squader did an excellent set up job. He was patient with us and later called back to see if we had questions.