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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38686 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 264 Showing 5,261-5,280 of 38,686 reviews
  • Rated 5 out of 5 stars

    Tv purchase and install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase! Easy to use and a beautiful picture ! The install was done with great service and in a timely manner!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad sent to me (Tony and Caleb) was great! They worked quickly, thoroughly, cleaned up after themselves, and were very friendly. My only regret is that I didn't press for instruction on my new remotes!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New York

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on the installation and setup. I was disappointed with the price of the wall mount because cause I had to purchase the mount from the Geek Squad because the one I ordered was through Best Buy that never arrived until two days later.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Geek squad crew ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who showed up were great. They set the tv and soundbar up and explained every aspect of what they were doing and if they encountered an issue would talk about it with us before proceeding. They then walked us through how to work the two units and cleaned up everything. We were very happy with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional candy helpful. They made sure to keep the area clean and cleaned up after they were finished. The agent walked through the new set up and offered his card for any additional questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed my mount were on time, professional, and friendly. It was great how quickly they put things together. I even kept myself in the loop about what they were doing and explained about the remotes, along with helping to get the cable and WI-FI connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were professional and made sure to mount item where it supported the best viewing in the room. Very impressed by skill and service provided during the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv mounting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was amazing- everything came out great and they were super clean and organized.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team(s) that mounted my TV were excellent. The first team had to reschedule because Best Buy sent a mount without all the pieces. They tried to get one from the store but there weren't any spares. The second team came in, got it mounted and setup SO quickly. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very satisfied customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! Two rep team worked expediently. Answered all my questions. Left my house clean of any paper/cardboard and my damaged TV. Highly recommend letting the Geek squad handle your issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very kind and professional installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very kind and professional installers. Mounted my 85 inch TV to the wall. Very quick and expertly mounted.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is worth every cent I pay.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, and made sure I knew how to work everything. As usual, they did the job I always expected they would do.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased an 85” TV from BestBuy and needed professional help mounting it on the wall. The Geek Squad came out on time and did a wonderful job mounting the bracket to the wall exactly where we wanted it and then hung that 85” beast on the bracket. They had all the tools with them and cleaned up after themselves. Highly recommend this service to anyone on the fence needing qualified techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Mount and Set Up Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great and offered all the options on the TV mount. He was very patient in explaining how to work the TV and set it up for us.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Let the Pro's do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation, properly done with great craftsmanship and people skills. Done right the 1st time! I could have done it but it would have eaten up half my day and still not be done right.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tkershaw, Sony TV intall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation job by the Capitola Geek Squad. Arrive on time, good clean up! quickly completed a difficult installation above a fireplace.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Steve and Kyle were superstars!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly, knowledgeable and careful with our tv installation. They have great advice for what to buy to mount our tv and did a wonderful job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounting is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had wanted to get my LG OLED mounted on the wall in my living room for awhile. When I finally got it scheduled I wanted to have the same Great Service by Geek Squad that I received when I had them deliver and setup my LG originally. Chris, the Tech that mounted my flat screen, did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOTH THE MONEY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SKYLAR AND WILLIE WERE INSTALLERS. CAN'T SAY ENOUGH PRAISE FOR BOTH. ALSO, INSIDE SALES WILLIAM ALSO KNOWS HIS STUFF.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike & Dan were GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike & Dan did a great job! They were both courteous and helpful and very attentive to cleaning up and removing all trash. They were patient in explaining how to operate my new TV and answering my questions. Very easy and pleasant to deal with. I highly recommend them!!

    I would recommend this to a friend
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