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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38686 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 269 Showing 5,361-5,380 of 38,686 reviews
  • Rated 5 out of 5 stars

    The Geek squad were great and worked quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and did a great job making sure everything was working correctly and that I unstood how everything worked before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geaks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great! Very professional and know what they’re doing. I bought an expensive tv, so the unboxing, delivery and mounting was free. Can’t beat Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad — a National Treasure!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were swift and professional - they installed my mount and put my TV on it. They were so kind and respectful and I will absolutely use this service again!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician properly mounted the TV and for the most part got it hooked up to the cable and internet. He wasn't especially familiar with Shentel cable and internet, however, and we had to ask Shentel to come out and finish the setup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Updated Installation in the works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Updated Installation is in the works. Appreciate it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Persistence and determination

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the Agent's perseverance in getting all my equipment to work with the AP's that controlled my sound bars. It took several different attempted solutions before every thing worked properly, but he never gave up. Mounting the equipment was easy compared to setting up the software for my high end equipment that produced the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service, fast and professional installation, they cleaned up after themselves and very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was good, they installed both TV on the wall mounts I bought. They were fast.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians worked quickly and efficiently to install the bucket and mount the TV and sounder. Later, when I had trouble getting the sounder to connect with the internet the technicians returned and fixed it quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys are amazing. They know what they are doing and the installation is flawless. I wouldn't consider doing it myself when these guys are available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers went above and beyond to make sure my unique install would work before doing the job. They took additional precautions to make sure the work was done correctly and was secure. The install was on a stone wall and they did an amazing job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mounting & installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The member of the Geek Squad was awesome. Punctual, professional, and listened to my daughter’s instructions on where to mount it. She then walked her through the remote control as well. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wall mounting services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician was very professional and helpful he was able to assemble the wall mount in record time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounted large screen TV on wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad had to visit my condo twice as I had purchased the wrong mount. It was rescheduled quick and the same team returned. Installation was quick and completed with care, cleaned up and removed all packing materials. After that they took the time to go over the basic use of tv and getting all of our apps installed. Very pleased customer!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional quality installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service man showed up on time as promised. They knew exactly how to install the TV with the sound bar and did an excellent job mounting both. They explained how do you use the items that I had purchased and went over the remote control with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with multiple TV installs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had 2 tvs installed by BB and in both cases they did a great job including hiding the wires in the wall so they are invisible as well as ensuring that the TVs are at a good height.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe with Best Buy was SO helpful and patient. Installed the tv exactly as I preferred

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super job by the techs. They saw an issue with the mount I had purchased and luckily they had one in their truck tht worked best. Super JOB all around and very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    My Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable very helpful. The dollars were very prompt.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Mounted quickly and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting process was very quick. Team was personal, professional, and did a fantastic job.

    I would recommend this to a friend
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