Customer Ratings & Reviews

The agents arrived during the first half of the window (between 7am-1pm). I was nervous they would not show up until closer to 1. But they showed up around 9-930, and were gone around 10. They were very respectful of my apartment and asked my opinion after every step to ensure I was okay with the placement of my tv

The Geek Squad team that installed our new TV were very efficient and knowledgeable in what they did. Even hooked up our new soundbar that wasn’t on their to do list.

We are overall happy with our TV Mount Installation plus speaker surround set up. The Geek squad team of Richard, Mikayla and Sal did an awesome job. They are all nice and respectful. Thank you very much. Ill be glad to get your service again. Keep up the great work.

The in-home service to install/mount our new TV on the wall was worth it. The gentlemen who provided the service were friendly, helpful and explained everything they were doing.

Installation was smooth arrival was on time. Also installers hooked up my TV in my living area.

Team that set this up was on time, competent, and efficient. I'm giving this four stars because part of the description of this service included the statement "We’ll . . . ensure that all wires and cables are neatly dressed." When I asked about this as they were packing up, I was told I needed to buy and have on hand cord concealers for this to be done, and that they would not be running any lines behind the wall (which is how this install was done for me in the past in a former residence). Description seems misleading (or at least not totally clear) and now I've got wire hanging down and exposed, and it's up to me to not only buy the concealer strip, but figure out how to install it neatly and correctly. Disappointed. Purchased this expensive service because I not only wanted this done right, but to look as good as possible.

both technicians that were here were quick and polite and showed me everything that the TV does.

The agents were on spot on with information and the professionalism in which they went about their jobs. Everything was done in a very timely manner with plenty of time to teach us some new things about a smart TVs we never knew! Never felt rushed with our questions or their answers. All around fantastic experience.

Very professional install. I would without a doubt use Geek Squad again.

The Geek Squad was knowledgeable, efficient, and very easy to work with. They installed without any trouble, and obviously knew what they were doing.

The geek squad did an excellent job. They arrived on time, were professional, quick, cleaned up all materials and were very pleasant. I was glad I used this service.

The technicians who came to do the install were professional, pleasant and knew exactly what to do. Ken Henderson, who was the lead technician, was as good as it gets in every way!!

I was very pleased with the installation of my TV. The installer arrived on time, and was courteous and efficient! It was a positive experience from start to finish!!

They followed my husbands directions exactly. They were efficient, quick, and cleaned up after the install.

The Geek squad was amazing. We had two techs in to do the work. The assisted each other and worked independently of each other. The installations went well - fast, efficient and well done. After each tv was installed we got a detailed explanation of how they worked and how we could access all the features. We are very pleased with the level of service we got.

The agents were great. Mounted TV on the wall, hooked DVD player, and Headset unit. A very clean install as there was no drywall dust from drilling holes for mount. They were clean, polite, and very helpful explaining the operation of TV worked. They were in and out in 45 min.

I had an audio and video sync problem with my new Samsung TV. Jeff stopped out to fix it...only took him less than 10 minutes and it now works perfectly. He also answered questions I had about this "Smart TV". He was so friendly and knowledgeable. I recommend the Best Buy Geek Squad to anyone who can't figure out a problem.

Technicians were very helpful and professional. I would recommend them.

The REMOTE Geek Squad is and has been, very very good. I upgraded to total tech and as much as I use them, it more than covers the yearly cost. Much more somewhere else as I have so many tech things now, its a must as I am not a techie nerd. The Best Buy Service in home techs. They have varied. I have had washer dryer...dishwasher...fridge. NOW STOVE/microwave and two TV's installed now. I get at Best Buy because of interest free 24 month payments and payoff is great and stress free for me, this way. Each service guys, for each applicance has been different. OVERALL, good service. Its hit and miss now, I feel because of the pandemic , things are different and picking service people that maybe arent stellar is happening. My LAST INSTALL, the guys were good but I think they need to up their Covid Protocol a bit. it should be AUTOMATIC: masks, gloves and booties, no questions about it. HAND SANITIZER if gloves are off. Those hands can leave germs in peoples homes. Even the gloves, so sanitize whatever they bring into your house I feel. I am grateful they STILL PROVIDE an in home service. The guys were nice,, but hard to hear thru masks and had to ask the guy to talk up a bit , then it was fine. Thats personal preference for me I guess. Love my TV as I am in isolation at home alot and it really helps having a great tv with great sound , now. OVerall service is good as I said, just speak up to them if something needs to be done and not understanding, etc. WE ARE PAYING for this service...so I dont let them leave til I fully understand and have my questions anwered in total.

Our TV was mounted to wall. Hooked up to our equipment.