Customer Ratings & Reviews

The squad walked us through the setup - put it on the wall correctly - they were awesome!

The installers did a wonderful job and were prompt and courteous. I would highly recommend!

Installers were very professional. They took the time to talk to me about what they were doing, teletext my input and helped to set up my technology

We are pleased with the product as well as with the salesperson who assisted us in the store and the actual installer who came to our home. The problem was that scheduling the installation was a nightmare. Apparently, the store contacts a company that does the scheduling who contracts with an independent installation company that actually does the installation. Again while we were pleased with installer once he arrived, getting him here was so disorganized that it makes it regret going to BestBuy in the first place and I will probably go elsewhere in the future. One hand did not know what the other was doing and we received contradictory information throughout. I would also add that more than once they outright lied to us, telling us that the installer was on the way and we were next only to discover that we were not even on the schedule. BestBuy needs to get its act together!!!!!!! By the way, we were promised compensation for our troubles from the store manager, but a month has passed and we have heard nothing about it so we assume that it will not happen. Sadly, there are not many places left to buy televisions, but after this experience I will go to the ends of the earth to avoid BestBuy!!!!

The agents did a phenomenal job installing the tv mount over my fireplace in the living room. Very professional work and the majority of the wiring was within the walls, little wiring showing at all. TV was connected, adjusted and we were very happy!

The Geek Squad was super helpful and did a great job installing my new TV and bracket to go with it! 3 ladies came and they unpacked everything and got it all installed and set up for me in a short amount of time! I would definitely recommend using the geek squad service!

Great mount that can hold a heavy tv and still be movable to any position. The Best Buy installers did all the work and now we can sit back and enjoy. We would definitely recommend

I will say I was very comfortable with Nathan and his trainee Truman being in my home. Nathan made sure everything was hooked up to one remote. He explained how to use it with the Roku. He had patience with me understanding how new technology works.

Shawn the installer, was excellent. He took his time and more importantly explained to us how everything worked. He was excellent

Have a new wall mount available may need extra screws or larger mount

Installation was very quick and professional. I would use it again.

I do not like hiring people to do handyman work for me. I caved this time because I was simply too busy with my "real job". These guys were outstanding. The guys who performed the work were in and around the Charlotte, NC uptown area. Your area: YMMV. Highly recommended if the service is consistent in your area!

They did a great job as if it were their own home.

Very professional and friendly. Showed up on time and did a wonderful job.

The in home installation of our TV was excellent. The crew worked carefully and quickly to install the TV. They cleaned after themselves too! Very courteous young men!

The two people from the Geek Squad did a very nice job of hanging our large television on a wall. They also showed us how to use the mount and cleaned up after themselves.

Kevin was an absolute pleasure. He was extremely efficient and knowledgeable. He even took a couple of extra minutes to answer a few questions I had. I am ecstatic with the high quality of work he and his co-worked performed. Thank you so much!

So good and worth the money. No way could i have done this myself. Seemless....these guys know what they Re doing and were efficient and helpful!!

Love the Geek Squad! They make it work- I had a mount on the wall already that would work for the new one, so they used that one instead of the 250 one I bought just in case!

On time and fast installation! I'll use this service again.