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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38686 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 291 Showing 5,801-5,820 of 38,686 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wonderful service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service, they used my own mount that I purchased from Amazon. They installed it quickly, perfectly level and managed to not wake the 3 sleeping children that were on the house (one room over!). Awesome gentlemen, can’t recommend enough.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job mounting my tv safely and neatly (it’s centered beautifully on our wall) and was extremely courteous and considerate. This experience made me extremely likely to order more electronics from best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable and efficient with the install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top notch employees!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with the Geek Squad team that they sent to my house. They treated my property with the utmost respect. My team (Brandon/Bruno) are superior workers and created a prompt, stress-free experience. I couldn't be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Geek squad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad were fantastic. They verified where we wanted the mounts for the tvs and before we knew it they were done. Cleaned up and everything was reconnected. Thank you so much. Great crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted my television and set it up for me. Very nice gentlemen. They stayed a few minutes to make sure all bugs were worked out.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Did An Excellent Job Installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer did a great job. The work was done in a professional manner and he cleaned up after his work. Very good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient and professional agents!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After selecting my LG TV with a customer service agent, the process and appointment were thoroughly explained to me. The technicians who were assigned to perform my installation were impressive!! It was such a pleasurable experience that Best Buy will my first choice for electronics and repairs.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    My new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad put up the wall mount, Installed the TV and set the tv perfectly for me. They were knowledgeable, courteous and efficient. Glad I had them do the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Geek Squad team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad team were fabulous! They were professional, efficient and friendly. I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    An excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who set up the tv and put the tv mount on the wall did an excellent job. He was nice, friendly, and courteous.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Third times the charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my third delivery of the same tv. First team was rude and actually grabbed a tool right out of my hand. Second time tv still did not work properly. Third times the charm. This single man team was kind, helpful, and skilled. The TV not so much, I am still having some of the same issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad exceeded expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was scheduled easily, and notifications were timely and accurate. Geek Squad were knowledgeable , polite and worked quickly and efficiently. They talked us through setup. So happy we decided to have installation of our 75” tv instead of struggling ourselves.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A First Class Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were here and done in a very short time. They did an excellent job and left me nothing to clean up. They connected the new television to the stereo system and everything else that needed to be connected. The new set is exactly where I wanted it mounted, and everything works as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installation of Samsung Frame 65 inch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good team arrived when scheduled and handled the installation professionally. They also cleaned up very carefully.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Job by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents mounted my television perfectly, connected it to all of my devices, and cleanly hid the wires behind the TV. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my flatscreen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very professional and informative with tv mounting , you can tell they are trained by the best I definitely will be using there services in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and Professional Insaller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was friendly and professional. While I previously had my TV mounted on the wall he did need to make some adjustments as the new TV was a little larger.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Install Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great team of Roy and Christine. They explained everything to us and, when there was an issue due to the salesperson not quite explaining the pros and cons of some of the items, they made changes to be sure that we were happy with the final product. Thanks Roy and Christine!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The technician called ahead to let us know he was on the way. The team was very efficient and professional, They went over the instructions with us to be sure were comfortable with our new system.

    I would recommend this to a friend
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