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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installation of Samsung Frame 65 inch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good team arrived when scheduled and handled the installation professionally. They also cleaned up very carefully.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really impressed with the technicians who had the TV set up quickly and it looks great. They took extra time to be sure everything met my satisfaction. Great work!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Satisfied with service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done quickly and efficiently. Tech stayed after to hook up everything and demonstrated features and answered any questions we had.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Greek Squad installed LG 8K TV, Samsung Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt and Chris were great. They came in and looked at the existing system and mounts, along with 3 different ways to approach adding the sound bar. Once I chose they were careful, thorough in getting everything up and running. They went over the equipment and how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were very experienced, polite, knowledgeable and informed me of everything along the way during install. They cleaned up everything and I was very pleased with everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55” Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 55” Sony XBR smart TV was in my price range and has a great picture. I own two other Sony XBRs purchased at Best Buy. Geek squad individual did an excellent job of installing the tv on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A quality service and 100% recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians brought all their work implements, they did it quickly, with great precision and were very punctual. I recommend them, it was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician called when she was on her way and arrived within the appointment window. She was very professional. Explained what she was going to do. She installed my TV and showed me how it all worked, cleaned up and left. Offered to dispose of my old TV but I declined her offer.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Donnie and Brennan (Brandon?) were the best ever! They are personable, professional, proficient, and efficient. A pleasure to have in my home. Were able to mount the tv in the tight corner of our kitchen with impressive ease.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek sq hkup Denon receivr surrsound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys quickly reconnected my denon sureound sound to TV Hulu after i disconnectedDirect TV. Also they mounted TV on wall and hid wire in wall to outlet. Nice job all done in less than an hrthey i great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Chris, was very knowledgeable and friendly. The installation was expertly and efficiently done; he programmed all the remotes, and even hooked up my sound bar. He arrived on time, and cleaned up the site before he left. I am happy with the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A much better experience - the system was initially installed by a 3rd party that Best Buy contracted out to - it took them three months to install and then was done incorrectly. We had toreschedule and this time the Geek Squad came out to install and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New television setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, courteous and professional. Offered suggestions that were for my safety and did an excellent job with the set-up. Very patient with senior individuals and made sure I understood the tv operation.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great people doing awesome work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team quickly and safely installed our mount and got the large TV high up on our wall. They were very kind and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Awesome TV great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that come to our house and hung our TV's where awesome. They got to our house at 4pm and didn't finish until the job was done around 11pm. I will not use any other service because BestBuy stand behind all there products. They hire only the most professional people and most of all they are true subject matter experts.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Delivery set up of new 55 in Hisense Google TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted all the TV monitor and wall attachment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed my mount were on time, professional, and friendly. It was great how quickly they put things together. I even kept myself in the loop about what they were doing and explained about the remotes, along with helping to get the cable and WI-FI connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an amazing job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was amazing. Punctual, professional and extremely precise with the tv and speaker installs. They went above and beyond making sure everything was set up correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FRAME TV INSTALL WENT PERFECT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, positioned TV perfectly and it looks great. Professional staff.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called and had the guys come back because my first mount was hanging crooked. I bought a new mount and called to have the job redone... The guys who came to my home were nice respected my property and did their jobs very well and cleaned up when they were done. Great Job Geek Squad!

    I would recommend this to a friend