Customer Ratings & Reviews

They kept me informed as to arrival and installed all my components!

I purchased the Geek squad membership and are an appointment to have 3 TVs Mounted to the wall and wires hidden inside walls. When the guys (third party installers) showed up they said that they were only there to install one tv to the wall and would not conceal wiring and just set up the other two TVs. I explained that, that isn’t what I ordered. They went on to bad mouthing the store and their employees. One of them promised me he would come back Saturday and get the job done as I needed to purchase kits for the wiring to be hidden in the walls. Saturday morning he never showed, I called and text him and he said, I’m not assigned to that job any longer! I couldn’t believe this. I called and spoke to the San Rafael store Manager Michael, he was amazingly helpful and made things right for me. The guys that came and installed (Best Buy Geek Squad staff) not third party vendor this time were amazing, friendly, thoughtful, clean and quick. This experience was turned around because of the team work and communication between Michael and his staff. Thank you Michael!

They were great! They will make your life infinitely easier. I wouldn’t hesitate to use them for future installations. They were friendly, polite, explained everything, and finished everything in a fraction of time that it would have taken me.

The agents arrived within the time frame & were pleasant, efficient and quick to answer any questions. Very pleased with their work and Alex made sure I was informed.

Our initial service for TV installation was terrific. The installers were very friendly and helpful. I was a little discouraged to learn that our new 65 inch OLED would likely only last 6-7 years, but not as discouraged as when the panel on the TV went bad less than 45 days after installation.

Great service, came on time. Job was done pretty quick and cleaned up well after Job was done. Thank you.

They were unable to mount the first visit due to structural issues and the mount I purchased. They did recommend one. But they didn't have it on the truck (thankfully, cause itcwas 350.00). I purchased a different type and rescheduled my install. Everything went pretty smooth.

The installers did a wonderful job and were prompt and courteous. I would highly recommend!

two guys show up , take down old tv , move the mount to new position on wall, rout new hdmi cables , set tv up with verizon fios, take the trash and are gone in 40 minutes-- very polite answered my questions geek squad has never let me down

The tech was timely and did a good job of installing the mounting and the TV.

The Geek Squad does great work. Don't waste the effort to try to install large screen televisions and wall mounts yourself. If you sign up for Total Tech, you get the installation, plus an extra year warranty on the television.

VERY KNOWLEDGEABLE AND PROFESSIONAL THEY ARE WELCOME TO SERVE ME WHEN NEEDED.

These two young men were so careful and professional !! When they drilled the holes into my wall studs, one of them held the vacuum under the drill so collect the debris from falling to the floor. NO ONE does that these days !! So Impressed !!

The geek squad did an awesome job installing the tv.

The installers were ultra professional and did an excellent job.

I only give off one star because the "description" doesn't say you must supply your own mount. It's my fault for buying a tv at 2 AM, but the description if you read nothing else seems to imply that you are getting a mount included in the $200.00 fee. One person could never hang this on the wall and at 40 pounds for the tv I bought you'd better know what you're doing when you put it on the wall not to mention level it properly. Fortunately for me they had some mounts on the truck and were able to sell me one so it all worked out. They need to add to the description (mount not included in price) or something and a discount off the mount would be nice too not another full hundred dollars. I'm not complaining too much because I used all my coupons up and saved most of the install fee itself but it was still a sort of unpleasant surprise.

Great service! My TV was mounted and all devices were connected to my remotes, cable network, and sound system. No problems.

The Geek Squad staff were professional, they installed and set up the TV, they answered all of our questions, and they cleaned up all of the packaging. These guys were fabulous!!

Sam and Jose were fantastic they did everything and stuck with me until perfect I love my geek squad and also my Sony TV.

The agents were clean in the installation and took their time.