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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 340 Showing 6,781-6,800 of 38,694 reviews
  • Rated 5 out of 5 stars

    Excellent Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent that mounted and serviced my new TV performed all service skillfully and was able to answer all my questions. He went above and beyond what I expected in testing to make sure my internet connection was stable and sufficient for the location of the TV. He measured carefully to be sure the TV would fit on the existing mount without drilling additional holes in the wall. He set up my cable box to the TV and waited until everything was working properly and instructed me in accessing all the features of the new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad mounted my TV perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service! The Geek Squad mounted my TV perfectly, excellent job and fantastic Customer Service, thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    need sound bar hanger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was well done, we needed a hanger for our sound bar, they said that the y usually would have one in the truck that they could sell us but they were out and would orders us one, have not heard anything.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my 65" TV on the wall, set it up and programmed for successful installation. These guys know what they are doing and will point out if the previous installation was done incorrectly as they have your safety in mind. Will definitely acquire them on my next installation.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fabulous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was amazing! They were so knowledgeable, explained everything well, set me up beautifully and quickly and answered all my questions!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Wall mount installation and mounting of 75” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy technicians quickly and safely installed the TV wall mount I purchased, mounted 75” TV and reconnected all cables.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my 55 inch TV mounted in my bedroom. The Geek Squad installer checked in the day before and let me know the plans for installation and what time he would be here. He arrived on time and the installation was flawless. Very much recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Leo and jasmyne were great at communicating!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loe and jasmyne that came to install the tv did a great job! They called, took pictures of what they were doing before they finally hung the tv. I would recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the Win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents were amazing. They mounted my new TV and also removed one from another room without damaging my walls. They even brought shoe covers so not to track dirt/mud into my house. Amazing service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad delivers! Professional and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad killed it once again! Very skilled and professional. They got it right the first time with ease and answered all my questions with a smile.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    It mounts your tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team did a great job getting this installed & getting the tv put up. I've done this one time before and they did a great job then too.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Patient, quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was of the tv was fast and professionally done. They were very patient with trying to figure out the best position with their help.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Worth the piece of mind for expensive TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient, and complete service; they oriented me to all the features; I am tech savvy and relatively strong... I could probably have done it myself, but for a TV that costs > $1000, this was a smart investment

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and Efficient service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent, very nice as well. My wife is unhappy though with the height, she wasn’t included in the decision making before install, so now she wants it lowered a little more. But otherwise they were quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Mounting Service by Best Buy Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I am very happy with the TV mounting service by Best Buy Geek Squad members. The television was carefully and strategically mounted on the wall, with great precision. Great Best Buy experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tech crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time polite neat and cleaned up plus took packing away. Knew exactly what needed to be done and were efficient and timely.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad did a fantastic job installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was amazing! Service men were courteous, professional and very knowledgeable. Very pleased with the service

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Seek out best quality and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeksquad agents called ahead of time to let me know when they would be arriving, they were very polite and professional doing their job. And they also made sure i was satisfied with the placement and service

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The Squad arrived on time,installed the TV quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done with precision working as a team. The one thing that was questionable was the assumption that I had Comcast. It was suggested I get a new Comcast box to make the picture better, but I didn't need that.I changed the setting to Direct TV and it was fine.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, did a great job and completed very quickly. Excellent experience! Definitely worth it to get the Geek Squad to install your entertainment system / TV set up.

    I would recommend this to a friend