Customer Ratings & Reviews

Matt & John were EXCELLENT. They worked great together and were very professional. Thanks to them being knowledgeable and polite we will definitely be using this service again. Thanks again Ted & Pam

My two service agents mounted my tv and connected accessories. They talked me through the ins and outs of my new tv. Very professional and pleasant. Couldn’t have been happier.

awesme job. Very professional and quick! Easily since the mounting was on a stone fireplace. Great jo.

The two installers were great representatives for Best Buy. They performed the install quickly and with no mess. They answered all of my questions.

The installers that mounted my television went above and beyond!!! They fitted the TV perfectly, even though they had to modify the mount to make it work. They also relocated my wires in the wall after I had to move the mount.

The Geek squad was great! On time, efficiently set up the new mounts and tv and got our sound bar sinced to the tv.

The team from the Danbury store are the best team in the area!! They were knowledgeable and found a solution to a lingering problem in our set up! Completely night day! Thanks guys for being the best of geek squad!!

I love the Geek Squad service. They delivered my TV, mounted it to the wall and helped set it up. The Geek Squad even set up the surround sound system. They were very helpful. They even took my broken TVs with them. I definitely recommend the Geek Squad to help with any electonics you purchase.

The agents told us every step of the way what they were doing. They worked quickly and efficiently. Mounted our tv and hooked all our devices up. They checked to make sure everything was working properly. Also super friendly:)

The Geek Squad crew were great! They were very professional, friendly and knowledgeable. I would recommend them to setup your new television set.

Great experience with Geeksquad installation. Installer was quick, considerate, respectful and honest. I will use them over and over again. Never disappointed.

The GS were excellent. Took great care with my new items and carpet. Wore footies over their shoes. I love that too.

Extremely professional & helpful. Offered advice on what I needed going forward if any issue should arise.

TV mounted to the wall and has been great. Only problem was the installation crew locked their keys in the van. They had to wait on a locksmith and we had to purchase a stud finder since they did not have one.

The 2 men were courteous, knowledgeable and extremely helpful in the installation and explained all facets of the operation.

The geek squad mounted all of my TVs. We are pleased with the work they did. They had to mount a bracket on our fireplace and did a great job. I would totally use them again and highly recommend them.

The techs came out.They where fast and professional.Excellent job done.

Agents mounted TV to existing wall mount & connected devices.

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.

The two gentlemen that came to my house to mount the hardware and 75 inch TV in my Family Room were very courteous and professional. They helped move the furniture back, hooked everything up and were very fast. Very happy with this service!!!