Customer Ratings & Reviews

Works very well, great technician and installer. Will use again.

The Geek squad was professional, knowledgeable, And mindful of my property. The boys did an excellent job

The agent mounted our television and connected it very efficiently. I was particularly impressed with the agents' ability to explain how to use the new television, how to check for WiFi quality and how to get a better signal.

The associates removed my old plasma TV, re-sttached the mount to the new TV and placed it back on the wall. They also reprogrammed all the remotes to work together with the new receiver. The old TV was taken away. Exceeded expectations.

Agents mounted my TV with great quality and in record time. Made bringing in an 85in TV and getting it mounted look easy. Got all my devices connected and everything cleaned up.

Geek Squad is where to go for all Your tech needs. They came to my house and installed EVERYTHING from door bells,to TVs, to wall mounts , to speakers for a theater room. Use them as often as you can.

Professional worker thank you so much installer take his time to make sure the job is done right

for anyone else, the mounting service - connecting the smart TV to all the sources and making sure its working and hooked up at the right angle; all the things i want them to do perfectly, only they can do. other 3rd party people don't care, but best buy service is awesome.

Geek Squad agents Kyle, Cassie and Austin installed and wall mounted my TV and Sonos system in quality and efficient fashion. They were courteous and knowledgeable. They eliminated alot of frustration and hassle that I would have experienced if I had tried to do it myself!

The agents were very professional and expert. They understood the customer needs and mounted the TV accordingly.

Chris and his associate were great with setting up the television in my home. Great job fellas! They were quick and efficient and very helpful with showing me how to use everything.

While the installers did a great job installing, the rest of the process was “AN ABSOLUTE DISASTER!” Single biggest problem with Best Buy is their horrible customer service. Other than physically going in, there is no way to reach the actual store when you have an issue (and store employees confirmed this). When you call the listed store phone #, you are immediately pushed to a call center. When contacting the call center 2 (of 3) associates that I spoke with were unwilling and/or unable to address my issues. If the issue is outside the script they are lost. My first issue was a price match. Zero help from call center. I had to wait when I was back in town to then go back to the store to address. Store associates addressed the issue in 2 minutes. First attempt to install everything was met with a soundbar that never showed up. I was told it was out of stock. I ordered everything 3 weeks prior. I did come to find out that the soundbar “disappeared” the day before initial installation. Second attempt, installer showed up without the soundbar (asking me where it was). His “notes” did not include going to the store to pick up the soundbar. So I needed to go to the store and pickup the soundbar myself. Additionally, he was assigned as a 1 man job. The soundbar was being attached to a 77 inch tv, so i needed to help him take the tv down and put it back up. To his credit he reworked his schedule to come back same day to install after I picked it up. Bottom line, the store associates and installers were great to deal with. But Best buys glaring issues are in their logistics and call center operations. Their overall approach to customer service is severely impacted by their approach to underinvesting in those services.

The Geek Squad mounted and set up our TV and the programmed the TV.

Double Agent Desha and his seasonal helper was prompt, polite and professional. Agent called while on their way and introduced themselves when I greeted them at the door. Agent knew what he was doing and explained everything well to me and cleaned up after

Two guys came to install my new 100in TV. After the team finished wall mounting it, they showed me some of the TVs quality features.

the guys came in and took down my old tv and removed the bracket and rehung my new tv. they were very professional and respectful of my property. great people

The agents mounted my tv and connected all of devices. They were kind, knowledgeable and neat. Very efficient. They kept me in the know of their arrival.

Friendly courteous and knoklegeble what more can you expect.

We have an older home and they did a great job getting the mount to work for our Frame TV.

A wonderful agent assembled and installed a special stand for my new TV and set it up perfectly. The TV is great, and I couldn't be happier!