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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 356 Showing 7,101-7,120 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad delivered on time, exceptional service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fantastic. They mounted 4 TV's, 2 outside and 2 inside, and did a fantastic job. Would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT service / imstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rep was on time, very helpful, mounted the TV exactly where we wanted it with little to no disruption or mess. He was terrific!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome job mounting 75 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s Geek Squad team mounted my television in less then 1 hour. After my TV was mounted on the wall, they explained all details and left the area cleaned as if they was never there. Great job Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed our new big screen TV using a mount that allowed them to center it even though the 24" on center stud spacing made it difficult. Connected it to my WI-FI system so everything worked perfectly upon start up. Quick and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents i got did a splendid job!! Very good work and made sure all the connections and everything was super stable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing work both very friendly helpful clean profess the one regret wish i had the install at least 6 inches moved over to the right . But all other very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV replaced nicely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly removed an old (90 lb) TV, replaced the mounts and installed the new TV and then even set up the remote. No mess, just quickly and easily got things switched over. Very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big screen Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service, came in with all the tools, explained everything step by step! Will use this service again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient with their mounting and installation. Only thing was the remote was not fully reviewed. These were Sub- Contractors and NOT the Geek Squad. Later did get a member of the Geek Squad who was rather thorough in reviewing the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Geek squad installed (almost). Two TV’s for me…..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agreement I had with the geek squad was to install to holding brackets and mount two TV’s. However, the brackets for the sound bar were not with the sound bar brackets. The geek squad tech said he would return in a couple of days with brackets and putting cables in the wall. It has now been over a month and nothing from this tech. The tech was a great guy and did excellent work on the areas completed. The overall issue is no return follow up as promised. I also gave the lower rating for the communication lack between order taker, parts department. I would just like to have it completed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, knowledgeable, and quick TV mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob and Colton did an amazing job mounting three TV’s for us! They communcated regarding their arrival,and were very cordial and respectful. We appreciated how highly skilled, organized, and considerate they were in the placing of the mounts and set up, making sure everything was in an appropriate position for the room, and that everything worked properly. They cleaned everything up extremely well, We were extremely happy to have these two very professional young men as service providers!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. The colors are vibrant the picture is sharp.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were on time and very professional! They worked quickly and got the TV and other equipment set-up very quickly. I really appreciated it when they agreed to go pick up different wall mounts when they noted the current mounts would not hold the new TVs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice people and did the job with precision. Would recommend this to all

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my TV quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fast and knowledgeable crew. Super happy to have them quickly install the new tv and all components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strongly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional set up. Went above and beyond to get the TV mounted just right

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed equipment quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers showed up actually when scheduled. The wore protective gear on feet and were masked up. They were very professional and knowledgeable regarding the equipment and the quality of my television. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new wall mount! Geek Squad fit it in perfwctly to my space, replacing an old wall mount

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Lanai tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech and clean installation. Siding looks natural and even the electric service providers were impressed

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Delivery & Set Up of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that installed our TV were EXCELLENT. They were very careful unpacking it, installed on it on the wall and even set it up for us & explained how it worked.

    I would recommend this to a friend