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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 371 Showing 7,401-7,420 of 38,694 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sony TV - 48"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need the TV mounted. They placed it on the stand. They were excellent - took the time to show me how the TV worked - couldn't ask for better support

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great quality service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my new TV mounted on the wall replacing an existing mount (new TV was larger than the old one). Crew showed up on time, did great work, cleaned up after themselves and were very customer centric in dealing with me. Well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easiest Service Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians came out and were here before the appointment time but didn’t ring until our confirmed appointment. What took us three days to try to do it only took 20 mins for the techs! Very polite and helpful. I would recommend this service to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr. J

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung 82" OLEAD!! Great picture and sound. I ordered the TV online and it arrived in one week! The Geek Squad delivered and mounted it perfectly! Could not have asked for better service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with my VIZIO and soundbar. Excellent picture, it does exactly what I wanted & I highly recommend the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed quickly and the work was completed well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed our TVs went above and beyond. I’m extremely satisfied with their quality and professionalism. 5 Stars!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Top notch installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, professional installation by Thomas and Robert. They made sure the TV was set up exactly as we had asked, and then gave us a proper orientation on how to operate the unit. A+ on the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and mounted my 65 inch tv with no problems at all I bought my tv from beat by and my mount from Walmart but they didn’t have a problem and did it fairly quickly with quality

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    New installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that set up my tv and surround system were very professional, friendly, and took time to answer any of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad never fails us!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchsed our TVs in Watertown, MA but had them delivered to our APt in Florida and was installed with the Geek squad. The Tech was knowledgeable and did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad Jared Leonard.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent ( Jared Leonard) mounted TV and connected to other device. Very kind!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad professionally installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my tv bracket and mounted my tv successfully. Very happy with the quality of work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Happy customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came on time, mounted my tv cleaned up the trash, showed me how to use the tv, asked me if I had any questions and went on their way. They were good, polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MrLove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thr agents mounted the tv and the quality of the picture is great this is my second one will buy again

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent, professional crew. I could not have asked for a better result.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    85 inch tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that did my installation was awesome..thank you very much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent Tim and Brad Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our neighbors across the street had a fantastic experience with Geek Squad the beginning of this year. Our window was 8 am-noon. I got a call not long after 8 am from Agent Tim to let me know he would arrive in an hour. He was right on time, as was his partner Agent Brad. Professional, courteous, intelligent. Very helpful (and patient!!) with me and my questions. Gave detailed explanations on how they would do the work and mounting, made sure I sat in various spots in the room to be sure about where we wanted the tv mounted, height, etc. Prompt in doing their work, cleaned up after themselves. This experience with Geek Squad will have us coming back to Best Buy first for future electronic needs. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were personable and professional. They did their job and left in a timely matter. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs called me an hour prior to the appointment to confirm everything. When they arrived they were super nice and professional. They answered all my questions and were very helpful in giving advice on where to hang my television on the wall. Great employees!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as always fast polite knowlegable helpful operation and were sure we knew how to use everytihng before the left

    I would recommend this to a friend