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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 376 Showing 7,501-7,520 of 38,694 reviews
  • Rated 5 out of 5 stars

    Excellent installation, poor scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, competent, friendly service. The Geek Squad was a delight to work with. Thank you! (Not a comment on the individuals who came to our house, but the delivery scheduling process was quite frustrating. The first time they canceled because they didn't have 2 people. Then they give a 12 hour window, 7 am - 7 pm that is narrowed to a 4 hour window last minute. The scheduling system is difficult for individuals with busy work schedules who can't be available all day.)

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job with setup and making sire everything worked properly

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys called to let me know they were on the way. They came in explained what they were going to do and went to work. They mounted a 75 inch TV, had all the connections done, TV programmed and operating from one remote. They answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. the tv was mounted with caution and the area was its placed at a good viewing level

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    A+ experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well and I could not have asked for anything better. Bot Geek Squad members were very respectful and very knowledgeable. I w pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv even though it wasn’t a conventional installation. Figured it out and got it done!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are fantastic, i can mount a tv just fine but they do it fast, they do it right, and with totaltech it didnt cost me a penny

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job mounting the TV, connecting it to everything and making sure my network was sufficient. I have only good things to say about the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was a winner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DJ and Dave did a very professional job installing our new TV. It was a very smooth job, and they explained how things worked so all we had to do was start watching. Great guys, great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wanted new tv to be wall mounted figured get the best people to do the install BOY was i PLEASED they arrived on time did a very neat and professional job on install explained everything to me was very courteous and handled all questions to my satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was very quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great! Love the TV and the team that installed it was very friendly, informative and efficient! Would definitely use Beat Buy and Geek Squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting went well. Third party installer couldn't complete the install and mounting, but Geek Squad came back and installed everything correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fantastic client experience.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service is phenomenal. I have high expectations for client service personnel and the were spot on. They were respectful of being in my home. They were courteous and extremely knowledgeable. Can’t say enough good things about them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went well. The guys were friendly and professional. The internet at the nursing home was not the best and we should have known that before the purchase, even with bad internet, the TV works well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team was very professional and did a Great Job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Worth it! But.....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it. I wouldn’t have been able to do myself in the time they did. Do recommend having a certified Geek squad installer do it. Nothing bad towards 3rd party but in setting up the Geek squad returned to help set up and teach me some tricks

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    56" and above TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding TV and the mounting device lets it sit in my family room cabinet at the right hight above sound bar and close to edge of the opening for best view

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony TV sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed the geek squad did a beautiful job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek agent was very polite and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the tv on the wall and connected devices and all the apps. He even vacuumed any mess.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job Paul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul did a great job hanging the tv and shelf. He has a great attitude and extremely knowledgeable. All wires hidden and all works perfect

    I would recommend this to a friend