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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 381 Showing 7,601-7,620 of 38,694 reviews
  • Rated 5 out of 5 stars

    Excellent Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had some "just OK" installation experiences with Best Buy, but this last installation experience was just perfect. The installers showed up on time, were neat and tidy during the job and with the clean-up, and went the extra mile to make sure the installation was perfect. I had an existing mount that was being reused. Rather than just slapping the new TV on the existing mount as-is, they noticed that the location of mount would result in the new TV being a little too high as compared with the TV being replaced. They took their time, removed the mount, reinstalled it at the better height, tested it and then hung the new TV. Once the new TV was installed, they waited for the updates to finish, made sure it was working properly, showed me how to use it, then left. So, they could have been in and out in 15 minutes, but instead took an hour and a half to do the job right. Very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. I have used them in the past and would use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Installation Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid the extra money to have the BestBuy installation team come and install my son's new smart TV and full swivel mounting bracket and it was the best money spent. I didn't have to worry about getting someone to install it and they stand by their work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On-Time / Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up to the house on time, with great care to protect my flooring and TV. Get it up right where I wanted it with no issues. Great piece of mind to know it is been mounted by pros, stable and secure.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    GEEK SQUAD DID EXELLENT JOB INSTALLING OUR NEW TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRANDON MASER AND CO-WORKER, JON, CAME EARLY [WHICH WAS A GREAT], TOOK DOWN THE OLD WALL MOUNTED DEFECTIVE TV AND INSTALLED OUR NEW TV. THEY DID A GREAT JOB AND DID IT IN A VERY TIMELY FASHION. I WAS EXTREMELY PLEASED!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and knowledgeable. My wife and I were very pleased with the quality of work plus advice we received when we had to choose a different size TV because of not enough space to fit the original size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is incredible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were totally impressed by the Geek Squad that installed our t.v. and surround sound equipment. They were professional and courteous. I highly recommend using the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Knowledgeable and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that mounted the tv were on time, took time to not bring any dirt into the house, put on their shoe covers immediately, were efficient in their time management and professionally went through the setup after the mounting was done

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Upsized TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and worked quickly while telling me what I needed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The best and fastest company around!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service & Very professional & Dependable! I will be recommending for sure. Thank you again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Beautiful mount job, excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the mount job Marco and his team performed was absolutely top notch. Their suggestions on how to mount and run cables were perfect. Their dedication to making it incredibly functional and aesthetically pleasing was inspiring. These guys know what they're doing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took time to setup the TV and answered all the questions that I had for them and the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Does it Right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert install! Finished the job quickly and cleaned up any mess made!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the Geek Squad I did not have to endure the hassle of mounting my new tv and setting it up. They also installed a security system for me. Very polite gentlemen and careful to wear shoe covers when going in and out of the house. I appreciated that.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    RECOMMEND USING THE GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very friendly and electronic knowledgeable and had my old tv down and the new one up and running in less than an hour! They even took the old tv with them to recycle. I will use them again! Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team and great precision. They went above and beyond.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professionals! On time and efficient. They installed my new TV a day before the Super Bowl, so i was able to watch Color, Cut, Calarity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installers are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ang knowledgeable service tech, well worth getting Geek Squad contract.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service from Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on-time and completed the job in a short time. They were effective in answering all questions and very courteous. Kudos to best buy Geek Squad. I would recommend this annual subscription to all my friends and associates.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were quick and nice, and i appreciated them making sure it was mounted well and in the right place. giving 4 stars cuz one of the techs spoke so quiet i could barely hear him but other than that, service could be cheaper or included aside from bracket when ur spending over 2k on the tv but overall good service

    I would recommend this to a friend