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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 402 Showing 8,021-8,040 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely appreciate the two Geek Squad members that came out. They were very considered of your home. They were professional and very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys that came out were great. Speedy, professional, and installed perfectly. They answered my dumb questions with respect and didn't leave a mess. Definitely worth not doing it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No Sweat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad was professional , courteous, efficient. I have mounted televisions before . it was a pain. I will not even think about doing it if I can get the Greek squad to do it, period.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The geek squad demonstrated everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad neatly mounted my tv. They were professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech support is worthy it people. You get TV installations and other benefits. You must have this service. You save a ton of money as well. The professional work that Geek Squad does makes it worth the additional purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad unpacked tv, sound bar and speakers with no issues. Set it all up and made sure it all worked. No rush , answered all questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two installers surveyed the space and facilities carefully then went about their work rapidly and effectively. they encountered a few unforeseen problems, but worked around them skillfully and left the finished installation quite neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no more issues with our set up after geek squad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a tv and bluray w/ speaker system from best buy that I setup myself several years ago, for the past several years, could never get the audio lined up with dvd or bluray movies. When I upgraded another tv setup w/ best buy, I got offered the Geek Squad installation services, best money (and modest charge at that) I spent out of the whole purchase was having them come restore the connections on the older system, they found where a wire had broke on one of the speaker connections, and - tidy'd up the entire cable connections into a very respectable and more functional audio / video experience. So happy with the results, very pleased with Best Buy and Geek Squad. They sent two guys out and they were very polite, professional and expedient. Thumbs Up all the way!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The geek squad is very technology smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came into my home. Done what they had to do so professional. And they were very friendly. They wore face masks the whole time they were there. I would definitely want the same crew they sent me

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure on tine neat professional showed us how to use it would use them again .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed a sound bar & Hooked up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Levi did a great job. thank you! He was with another guy last time he came and the other guy was great too. They did a great job and they’re both pleasant people.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and painless TV installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt, efficient, knew their stuff, and took time to explain and answer any questions. They called before and after the installation and made sure we were satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was fantastic. We would be happy to have either of those two guys do anything in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job mounting my TV. They taped the area the TV would hang, to make sure we were happy. Then verified everything was working with the devices attached to it. It looks great and I am grateful for their service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Premium TV Mounting 56" and larger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's local installer; Aaron, has done an excellent job in our home with all installs of our televisions, speakers, etc. His attention to detail and work ethic is a plus for Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    My geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were the best, professional, fast, and very nice. They went above and beyond

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad staff arrived on time, were polite and confirmed what and where TV was to be mounted before starting installation. Staff were proficient and Installation was done quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Arrived as scheduled even though the weather wasn't the best. Steven shared a great deal of information to assist us in operations. We would request Steven on future Geek Squad purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ver fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew installed the TV carefully and perfectly. He is very knowledgeable and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install t v

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice guys installing the mount and tv. I would highly recommend best buy to a lot of people.

    I would recommend this to a friend