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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 409 Showing 8,161-8,180 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Third time is the charm!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent uninstalled the defective TV and reinstalled it perfectly! Third time is the charm!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the service for my sister In law and they did an amazing job! I believe it was a third party though…but they knew what they were doing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install of my new Samsung 50” 4K tv with new wall mount is almost perfect. This our problem, we are hearing static like noise from our sound bar. I have felt the wire connections several times for tightness. When I move sound bar slightly sometimes it stops sometimes it doesn’t. I would like geek squad to recheck my wires!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy guys did a good job mounting my TV I was very thankful they were able to come within a couple of days

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and swift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up right on time and took care of everything quick and easy. Everything looks great and works perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wall mount tv bracket I ordered was perfect! My tv is mounted on bracket safely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marooned!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anybody that will come to Richland and actually perform a service is alright with me. We appreciate ya’ll out here in the Boonies.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, unpacked, installed mounts, mounted TV and programmed it, cleaned up and took away the trash, carefully, efficiently and were very courteous

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installed and very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all my devices and showed me how to work it properly. Great group

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast install and very informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed a 65” tv for me. The communication well and kept me updated on arrival time. They did the install with no issues at all and explained how everything worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a great finish to otherwise solid setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great but suggested that their might be an issue with the main HDMI cable to the TV. This has not yet been an issue but since this is a separate and vital part to the TV, I probably would have leaned towards replacing it if the tech installing my 65" TV had a concern about it. Kind of like the mechanic for your car mentioning that the "car may not start every time but you seem to be good to go now". I trust that if I do have issues down the road the Geek Squad will stand by their work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setting up our tv worked quickly and explained the features . It went much faster than I expected and he took away all the packaging. I was happy with the work that he did.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an awesome job. They were efficient, skilled, and courteous. Collin knows his stuff I highly recommend you ask for him.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad provided great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and Tre were very professional and provided excellent customer service when mounting my TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Daniel was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel was awesome. He arrived on time and finished within 30 minutes. He even helped me shop for a mount for my projector and recommend other items for my home theater. I will be calling to request him personally for my next appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They was fast and courteous ty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done great just had to switch out tv the photo one did not fit mounted on the wall so they took it back I believe still waiting on a refund on it as well!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    HangAtv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen came to my home, installed the tv wall mount, installed a amplified antenna to the tv, then expertly hung up my large screen TV. Very satisfied with the process and work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Meticulous install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers of my tv were very meticulous which I appreciated especially since on a brick wall where any errors could be hard to cover. Guys wore masks & cleaned up after themselves. Professional job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers updated me on their ETA, and arrived within the scheduled window. Installation was clean and took less than an hour to complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek dead was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and helped me figure out the right tv mount to use for my space, they made the whole process easy!

    I would recommend this to a friend