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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 417 Showing 8,321-8,340 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Go with Tech support / Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting process was top notch, we ran into some technical issues but each installer was super professional. I would recommend using this service to anyone. Everyone in the process was helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Customer service is horrible!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that arrived at our home was fabulous! He did a great job. The problem that we have is we used a different credit card to pay for the electrical box and the wrong card was charged. Not only was the incorrect card charged but the amount that was charged was doubled. I tried contacting customer service and it was a complete nightmare when I finally got someone on the phone after waiting for over an hour the person barely spoke english and told me that the charge was for approximately $100 when in fact it was $200. He had no clue what I was talking about. I got no where with him so I had no choice but had to disoute the charge with Chase bank.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents who installed my TV were professional, friendly and knew what they were doing. I highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wonderful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this Samsung TV. Mounting and ease of networking with apps is awesome. Prefer over LG. Geek squad (Carla) and crew are wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very happy with our new television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 very nice guys came with our television. One of the men name was Chris. Set the TV just perfect. They kept my floors clean by putting on those funny booties & was happy to see that. Would recommend them to everyone we know. Thank you Gentlemen!!!.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was mounted on the wall. They connect my tv to dish network and WiFi. They also set up my dish network remote to work with the tv. They ran through how to operate the tv and answered all my question.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    fairly easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a big tv and the squad was able to put it up fairly easy and quickly

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad for the quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that did my install were great. Very fast, Very nice. Very professional. My TV was perfectly mounted. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On time and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technologist was on time as promised, and functioned in a professional and efficient manner. The old TV was down and the new TV up within minutes. They gave advice with regard to accessing WiFi and cable hookups.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    BEST SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY CAME OMN TIME , AND MOUNTED ON TIME AS PROMISED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs brought my new TV with the wall mount, moved existing TV as planned. They taught me how to operate the new TV. Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service and super easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time, very professional and super helpful. TV went up on the wall right where I wanted it in no time. Super glad I didn't try to install it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed my 55" 4K TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and thorough about what was needed to hook up my TV, Dish, Blu-ray player and our Bose unit. Don't do it yourself, let the professionals handle it for you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy crew arrived on time. Set tv and cable and blue ray up, bundled wires so they were not noticeable and cleaned up. Then spent time going over features and gave some hints. Hooked up Netflix and Amazon. Couldn't have gone better.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad arrived on time and was prepared to mount the TV as well as remove the old TV. The mounting and config went smoothly. The removal of the old TV which was very heavy took time but it was well worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad instslled my tv quicky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv,made sure everything was working properly and also madd sure wr were satisfied before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    They were on time and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV and connected all my devices at home

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad dismounted and temounted my large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a dismount and a remount of a large TV. All of the technicians did an excellent job, and they did it very quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install. Total tech definitely worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installers. On time. Took down old TV. Removed old bracket. Installed new bracket and television. Neat, clean, professional. Carted away old tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed and set up my television quickly, accurately and taught me the basics of using my new tv

    I would recommend this to a friend