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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 454 Showing 9,061-9,080 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installer knew her stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was excellent, worked quickly, helped me find the right placement of the mount, and instructed me on how to move the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had three TVs mounted by the geek squad. I believe it was Scott who came out. He phoned ahead to give me a ETA and arrived within the appointment time frame. He was very courteous and mounted my TVs faster than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of my new Sony Oled 55’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, professional and personal, Jeff was outstanding and an asset to Best Buy and the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was very amiable and professional. Got the job finished very quickly. Overall very happy with this crew. Stayed and made sure the TV was working the way I wanted it to work!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Amazing Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing job and very professional. My wife and I are extremely happy with the results from their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always will get geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has always impressed! They are so professional, come on time, and I don’t know if I’m allowed to say this but they do more than I asked. As in helping me set things up

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quality geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, fast, and professional! Great job!!!!! Will continue to work with them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and hooked all devices quickly and professionally

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV Mount installation and TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and professional setup. Well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very professional and efficient in installing equipment. Cleaned up well after installation was complete.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good service, came in and did the job very quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin Brewer was great he took care of everything in no time. Polite, informative and respected my condition. He answered all my questions and even gave me some tips. Al in all a good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men that came arrived on time, very professional and friendly. Did everything that had to be done to be sure instillation was correct. Very happy with service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that came out to install our Tv bracket went far and above what he needed to do. He was very patient and kind! My Husband has Dementia and this item along with the Tv were installed in our bedroom...my Husband slept through the whole thing! Lol Definitely would recommend your service and store with family and friends! Awesome Service!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Absolutely awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor and company did absolutely wonderful, clean, quick and very knowledgeable. They had the TV mounted and my house was spotless when they were done all done in less than an hour!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, professional, and fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys helped me determine the best height to mount the tv. They carefully installed the mount and hung it on the wall. They also hooked up my existing devices and got the tv on. The 65" tv was too wide for one person to install it, so I glad I purchased this service. The installation guys were very friendly and professional. Installed it in about 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was for a 85" led TV. A team of three came out and took down an old 65" and mounted the 85" in the same place. Installation was fast and was done about an hour. However, right before they left the TV developed a flaw in the panel. They had to order a new replacement and then came back out to install again. The team took care of unboxing, mounting, clean up and setup the new TV. All was done quickly and professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did an excellent job. Thanks!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed this mount on our Bedroom wall, I works great. Thanks Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad Did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of mounting and reactivating my 75" smart TV. They were efficient, cleaned up after the job was done, and were knowledgeable and able to answer all my technical questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3rd Party was just "okay"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expecting "Geek Squad". Instead, TV was installed by an outsourced 3rd party. They should up at the house with my new TV in the bed of their truck. Fortunately, there were no issues with the TV but was expecting something more professional. They were nice guys who did a good job. I had provided new 4K HDMI 2.1 cables. Only AFTER they completed the install did they tell me that they couldn't get one of the cables through the in-wall cable management tube. They setup my AppleTV device behind the TV just sitting on the mount. So far it's working fine but would have been nice if they had consulted me prior to making their own decision. The tube in the wall is 2 inches so there should not have been a problem with 2 HDMI cables. They were NOT equiped to handle this job. They could have easily fished the cables through but did not have the proper tools. Should not have cost me $250 for this job.

    No, I would not recommend this to a friend