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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38684 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 38,684 reviews
  • Rated 5 out of 5 stars

    Courteous and Professional Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad staff was excellent to work with. They were proactive in their communication of arrival time. When they arrived they were courteous and respectful. Did a great job of removing old and mounting new tv and took the time to assure all my remotes and items worked properly. Highly Recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and prompt service, came on time and answer all questions and concerns.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quick but basic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick setup, but was really no more than plug and play. They used to spend time walking through menus and adjusting settings for optimal performance but now just unpack, attach cables, and be sure there is power.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome work, done in a timely manner, and efficient at what they did. The service was shorter than 30 mins and was well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logan is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logan was amazing. Professional and was able to answer my questions in a way I could inderstand them. Top notch dude!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my TV and it looks great, the picture and the sound is Excellent

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Super easy quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 guys who did installs were professional and quick

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job purchase and TV installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. No problems at all would definitely use them again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job by the team. Will use them again for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wonderful squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and works perfectly, thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation Process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t recommend these guys enough! Fast, efficient, and very helpful all the way around. They did a fantastic job and were very friendly answering any questions I had. Well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad mounted 2 televisions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, excellent job. They were vety knowledgeable and had excellent customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Nice work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good that I need them to re-install my tv at my new place

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awsome install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went smooth and professional. These guys knew exactly what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected to all devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy set up of my TV and mount. Explained basic usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came were polite, wore shoe covers, set up my TV and mounted it to its bracket, made sure everything including my sound bar was working. Gave me a quick lesson on tv functions and the remote control Fabulous service

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my Sony 75 “ tv installed on my wall buy geek squad. They were very professional & great to talk to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG G2 OLED 65”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had a Samsung 65” LED tv before, but this LG G2 65” OLED has raised the bar so much, that it’s hard to describe. We love the Gallery function, the pointer/cursor and we paired our tv with an LG sound bar for an awesome experience! The Totaltech crew did such an amazing job, and we would highly recommend them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top-notch service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were quick, polite and knew exactly what they were doing. They brought additional HDMI cables and an extra mounting bracket for me to buy (the original one I purchased did not fit the construction of the space). We will definitely be using Best Buy’s installation service for all future purchases, as necessary.

    I would recommend this to a friend