Customer Ratings & Reviews

The geek squad crew did a fantastic job mounting our tv to the wall

The Geek Squad ROCKS! Very professional and made great suggestions!

The installer were fantastic. The store did not have my TV that was supposed to be installed and the technicians went out of there way to find the TV in another store. They came out and did a great job. Explained everything and even sold me a soundbar connector which is great. They were a little late because they could not find the TV at first. I knew why they were late because they had explained what was happening. Extremely professional under difficult circumstances.

Did a outstanding job an a short time very professional at all times

I needed to have a broken tv taken down and a new one put up in its place. Since this was a very expensive Oled tv I didn’t want to take the chance and mess anything up so decided to leave the tv in its box and let a “professional” handle everything... The 1 installer arrived on time which was nice, he asked what room the tv was going in I said upstairs. He then proceeded to rip open the box like a kid at Christmas: Styrofoam everywhere (I was better off doing this my self) that made me really mad but I bit my tongue and let it go. He then hoisted the tv up over his head like it was nothing and climbed the stairs. When he got to the top the side of tv smacked into the railing. His immediate response was “whoops” then with a smirk he continued as if nothing happend and entered my room. Fortunately there was no marks or damage to the tv at all. Believe me I looked but that’s not the point. He then plopped the tv down on its face (on my bed) which I read was a no no for oleds. (Something about the inside of panel being extremely fragile) this allowed him to put the mounting bracket on the back of the tv. Once the tv was mounted he connected all the wires but didn’t bother to zip tie or neatly run the wires through the mount. Infact at the end he didn’t even try to turn on the tv to check if everything was working. The whole job was just a complete mess. As soon as he left I then had to re wire and zip tie all the wires as neatly as I could. I was unable to watch the tv the way he left it, with the the wires dangling allover the place it would have been way to distracting. Aside from that I also had to clean my house both my living room, where he unboxed the tv and my bedroom where the tv was mounted looked like a cyclone hit it. Styrofoam, plastic, and cardboard everywhere, not to mention the footprints from his dirty shoes. Now I know all installs aren’t always this bad. In fact the one prior to this was perfect. They made sure to put those shoe proctectors on, neatly dressed all wires and cleaned up after they were done. They even took the time to go through and change some picture settings for me with out even asking. I guess its all luck on which installer you get but it shouldn’t work like that.

The Squad was quick, on time and professional. They connected all my equipment with out any issue. The TV itself is superb.

The technicians really took care in knowing exactly what I wanted and gave suggestions/recommendations when I asked. Also took extreme care with shoes off and not disrupting anything. Highly recommended.

The Techs were awesome in putting this on my wall with the tv. Thanks for answering all of my worry questions about it and the safety issues too. Thanks so much

Amazing experience thus far with BestBuy delivery and installation team.

We had 2 guys over on Christmas Eve to install 2 wall mounting for our TV’s and a surround sound. They were both experts and did an outstanding job!! Also very personable and friendly.

Very happy with the installation and the quality of the crew. They were responsive to my requests. They cleaned everything up extremely well

Our TV was mounted by your techs and we couldn't be happier with the job he did. He was super efficient & did the work exactly as we requested

Our technician was excellent. Had a couple small issues installing but he handled it great and found a solution. Very pleased with his professionalism.

The agent arrive on time which is something that is very important to me. The installation of the TV was quick and efficient. I would highly recommend this service to a friend.

very friendly and knowledgeable agents. Explained functions and reviewed to make sure we understood operation

The technicians mounted new bracket and TV plus all connections. Then set up the TV and showed us how to operate and switch from cable to streaming.

The techs did a great job of mounting my tv in my living room. They were very helpful In determining its proper placement for optimum viewing. They came on time, were very friendly and left their work area clean.

The agents mounted our TV on the wall in our den and connected all our devices. The were very professional and were very careful with our property. I highly recommend them to anyone.

The agents removed my very heavy old tube TV. They mounted my new TV to the stand and connected my devices. They programed my cable remote and adjusted the settings.

Great Job on Installation! Good Quality! This was the larger TV mount in the living room. They also installed another in my granddaughter's bedroom. It was