Customer Ratings & Reviews

Very Professional Staff very friendly, explained the entire process

Couldn't have had any better installers, very professional, knowledgeable and explained everything they were doing during installation. Very, Very satisfied with the quality of work they did.

The agents were respectful & kind. They each put slippers on when entering my home. They made me feel in full charge of how high i wanted my tv.

Technician did a great job installing. On time, fast and clean

My install technician, Ryan, was very fast, efficient, and friendly. He mounted my TV, set it up, and configured it to work with my cable box and Bose Soundsystem. Fantastic service!

The technicians were very professional and courteous. They were very proficient and worked together. I had two TV'S mounted and programed. I was hesitant about using this service but not now.

The service was what made this buying so great. I can’t say enough how appreciative I was for the guys. Your service is well worth it.

The installers were great. Very customer service oriented. They did a great job with installation and clean up. Very impressed.

Nick R. did an excellent job un-mounting my tv on Wednesday and re-mounting it today! Very professional and nice too! I love how my TV looks in my new room.

Technicians arrived promptly and were very polite and professional. Everything was set up perfectly. And they even cleaned up the debris. They set up my tv and showed me how to use it. Well worth the cost.

Agents mounted TV Units, went back to store to get a universal stand, Great Service overall.

The driver was on time and professional. Had all of his tools available and ready to start. I use this service all the time.

My Basic TV mounting was awesome. The technician was so professional with mounting the new on an existing mount and drilling the holes and mounting the old TV. The job was done to perfection!!

The tech, Gage, did an excellent job setting up the tv. He was very knowledgeable and professional. He represented Best Buy extremely well

This is my second install. Both were excellent in scheduling, arrival times and overall quality. Installers were knowledgeable, friendly and cleanup after the installation. I will always use this service

I will start by saying I am giving two star for this one appointment I had and not for the entire Geek Squad team as I have had an awesome experience with you guys before. On 12/28, The guys came with a very negative attitude to replace the TV that was mounted by the awesome team on 12/20 . Thank God they were at least able to to mount the TV right but were struggling and were all over the place. I requested them to try and mount the sound bar for me and one of the guy straight up said no without even letting me finish the sentence. He came up as rude in the beginning and said he is there to just mount the TV. No courtesy no politeness and no regards to the customer service experience. I felt like I have met a different team and not the Geek Squad as my experience with the other team was very pleasant. The previous team on 12/20 had offered to mount the speakers as I did not have the mount at that moment. but the guys who serviced my place on 12/28 did not even try to make an effort to be polite and at one point he even said he will stop the mount if I am not happy. I have never experienced it before. I am giving two starts and not one because he at least got the TV standing straight. Not a pleasant experience at all.

They knew what they were doing, and got right to it

The Geek Squad members did an excellent job in mounting the TV and ensuring that the placement was where we wanted it. They were very certain to make sure that we were completely satisfied before they left.

The Geek Squad arrived on time and mounted a 65" Samsung TV perfectly over our gas log fireplace. We had a bracket that persented some challeges. It was tricky to determine how high the TV would end up over our mantle, given the location of the VESA bracket mounting holes on the TV and the adjustablility options on the bracket. They got it right, and it did not take them very long. Also, they were very nice guys.

Had geek squad on two different occasions To mount and install televisions. The guys were friendly and helpful.