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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 547 Showing 10,921-10,940 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad installed two tv's recently. They were very professional and did a good job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad = Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad was wonderful! Knew what they were doing and got right to it! Professional and tidy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a service I will always get in the future. These guys got here when they said they would, went right to work and showed us everything on our new tv, and answered all questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GEEK squad overall great job mounting & set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did very good job overall. Mounted smart our new 75" smart LG tv & got it logged in & set up to internet & streaming services . .&Gave us very brief overview on how it worked & the remote.. (Maybe would have like alittle help getting started with Google assistant that works only fait for us on this Tv, but overall they did great job with set up) Also hooked up LG 5.1.2 atmos sound bar via optical cable. LG sound bar sounded great on some setting, but very poor on Ai setting & other setting.- they had no insight as to why . They thought might be bad sound bar , so i exchanged for new one & same thing; ..but since good setting sound great, i overall happy with it . dolby atmos not impressive on this sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Premium TV Mounting (TV Connect and Setup) was awesome. Technicians were professional, friendly, and helpful. The install was done with very little damage to the walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only way to take delivery of a large screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our 2nd purchase of a large screen TV, but we really jumped up from our old 52" Sony to a 75" Sony. The old and new TV's were wall mounted, and I wanted the assurance that if anything went wrong with the new TV that the Geek Squad would take the set off the wall if needed and take care of the repairs. The delivery and installation was flawless, and the crew assisted in connecting everything up to our existing home entertainment network. Cudos to the crew and Best Buy for offering this service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was with a contractor of Best Buy, not geek squad. Excellent service. Professional and skilled.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent! Knowledgeable, friendly, honest, quick, respectful and were very patient with two senior citizens.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 very knowledgeable and polite guys mounted and set up my tv and receiver and got it all working properly. Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV mounting by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys were professional, took their time and answered our questions! They were very informative! We have not had any problems since they did this install 18 months ago!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was amazing. He and Josh were so pleasant and professional. They had the work quite well organized. They kept the area cleaned as the work was done. Brandon sat with me and set up everything I needed for viewing pleasure. He explained many of the details. I feel that I could call him if I have questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came to my house and mounted my TV ,couldn’t ask for more better work than they did

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men entered my home, put on shoe covers and were respectful of my home and myself. They worked quietly and efficiently and explained how use the system. Asked if I had any questions and if I needed a review or practice run. They were professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installation. I didn't have to do any work. I liked the young man who did the work. I will ask for him again when I buy something else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys did the installation. Very professional throughout. I had a different mount I had purchased but they discovered it would not work. They were able to provide a suitable mount without having to setup another install appointment. They did a great job of walking me through the features after installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great very great like i cant tell you how great this is so far. So little time so little to say.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Incredible Customer Service and Follow Through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took down my old TV and relocated it then mounted my new TV, threaded connection wires through walls o and hooked up to surround sound and outside zone

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good mounting job, can't recommend enough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my 77" Sony TV mounted. They basically showed up on time, did a stellar job, and very little was requested, quick and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and high quality service. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team of installers arrived. Needed to have at least 2 for the size of the TV. Installer was familiar with the mount and installed it very quickly. TV is up and on wall. Worth the charge not having to do it myself.

    I would recommend this to a friend