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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 561 Showing 11,201-11,220 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fast and efficient. I'm really happy with the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased GEEK squad and saved money on install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very efficient, clean, and friendly. They explained things as they moved along. I saved by using them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Set up for smart TV was done well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing the TV on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Quick set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one man ‘squad’ was prompt friendly knowledgeable and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the 85 inch tv and it is like being in the theater in the comfort of your own home. We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount for TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always gives Great service, and if a mistake or repair Is needed they are quick to correct.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like best buy, however the outside people they use is. Quite confusing.Im not going to say don't go to shop there because it's a really great store, customer service is a different story..... They need to work on compensating people for their problems that they have with deliveries

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Efficient Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice. Went about his business efficiently. . Very knowledgeable. Completed all tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agents mounted and installed our 55" TV and connected the sound bar (optical cable makes this easy). They were friendly, informative and efficient. They completely cleaned up after they were done- floor (pieces and dust), wiped TV down, and removed all trash and boxes. They made sure to inform us of controller use and tv operating system settings and acclimated us to the overall tv system and sound bar functions. They answered all of our questions and it was well worth paying to have them professionally mount and adjust the tv and system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad are fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reps secured a new wall mount, and then mounted the new tv. They wete quick and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Living room wall install, went quickly and no issues. Sturdy and easy to manuever TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well met

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service by a friendly and competent person who met all expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    TV, mount, and install review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a TV mount, install, and TV. We had to change the initial TV order and everything completely blew up. We had to cancel out the mount and install, not just the TV. I had to call 2-3 times to attempt to reschedule. We ended up just cancelling everything because customer service couldn't setup the install on the new TV. After we called an cancelled, we received a call back and they were able to figure out how to reschedule the mounting and TV install. I don't know what cause the problems, but it was an absolute fiasco.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agents were on time, courteous, asked my opinion and respected my requests.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Local Geek Squad installer was outstanding. Will be calling him to install my surround sound

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad always great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were awesome mounting 2 tvs. They were quick and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Professional, clean, and efficient install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks, Geek Squad! Professional, clean, and efficient install. Wall hung with all power and cables in wall internal! Very happy with the Service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th TV I’ve had mounted by them and it has always turned out great! It’s great we have the Total tech and it’s only $50!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mounting Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!! They were in and out in no time and positioned my mount perfectly even with having to avoid holes in the wall from a previous mount.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad Installed my TV quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and kind. He was precise on his work. We were extremely satisfied with his work.

    I would recommend this to a friend