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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 601 Showing 12,001-12,020 of 38,694 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad dis a great job and quickly too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both technicians were knowledgeable and very patient and helpful in getting us acquainted with our new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a total tech member has paid off. The gentleman that came in to set up my LG C1 Oled TV did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deliver and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived replaced wall mount and mounted new Samsung Crystal UHD.Could not have been more professional,personable and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed my tv professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents always do a magnificent job and im very happy with the professional work they all do for us customers. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job installing bracket and attaching tv in a fast and efficient manner

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Couldn’t recommend geek squad installation enough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service! Very professional, concise and quick! Also, very helpful with any and all questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick and they setup the tv so it was turnkey when they left. They explained how the remote worked. They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and set up my TV and answered all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents came out and mounted the tv with out any problem. They were very nice and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MOUNT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SERVICE AND FRIENDLY STAFF , I WAS EDUCATED AS THEY WORKED AND IT MADE ME THAT MUCH MORE COMFORTABLE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service by Greek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was timely and called ahead. They explained what they were doing, and very respectful. Kind and helpful. The only thing I thought about was the height they put the TV. They asked if the height was good and I asked for it to be lower. I should have had it installed lower. I'm not sure it was feasible because there is a light switch, leaving about half a foot below where it is now. They showed me how to use the new remote. Very, very pleased with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed our full motion wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy geek squad installed our sanus wall mount and we’re satisfied with their work and quality. Very professional and courteous!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    efficiency and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second part of a dual install; they were fast and precise; they explained all the steps in the process; made me very comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is professional, quick and qualified!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are highly professional, top notch experts. I really appreciated having Eric bring his expertise to our installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to get it done quickly and to satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents were on time as usual and my new TV looks and functions great on its wall mount. I will use them for my next TVs as well

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fast and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Job! I love Geek Squad's knowledge about Best Buy products and ability to direct you to the right service needs!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank goodness I decided to have them mount our television for us. No way would I have been able to figure that out nor have patience to do it. They were professional and very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra effort to ensure job was completed on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Crew called in advance, arrived on time and proceeded to remove existing wall mounted TV. Installed TV that had been shipped to new home that arrived damaged. Team diagnosed TV as being inoperative. Took my order for replacement OLED and delivered and installed new unit later that same day by making a special return trip. Set installed and activated with new router. Could not be more pleased with the Geek Squad service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 84” tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service come on time easy to understand, provide all needed n very friendly.

    I would recommend this to a friend