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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 603 Showing 12,041-12,060 of 38,694 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad are Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service. Very knowledgeable and helpful crew. Definitely will use again and hopefully get same Techs

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Diligent workers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation and carful messuring. Very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job making sure my TV was delivered, mounted correctly, set up, and working great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy Install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were extremely professional and knowledgable. Super easy installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time, efficient and knew what she was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation TV was excellent! Very helpful, took their time and highly recommend Best Buy for TV mounting.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that did the installation was polite,very,competent, and cleaned up and removed all debris when done. I would recommend him and the geek squad to family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service and extremely professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles is the perfect tech to make your vision come alive. Definitely pleased with his level of professionalism and the job is always done correctly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best . Arrived on time, went to work and stayed to answer all our questions. Could not be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 75" Samsung TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad came on time and had the 75" TV out of the box and ready for installation on a wall unit I had already installed in a matter of minutes. They were in and out fast. Set the TV up expertly, explained the basics, and the TV works great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were here at the scheduled time and mounted the tv and hooked everything back up without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV and best mounting ever done in my house.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two staff did a good job. Love, love my TV.The picture quality is good.The staff explained to me how it works and before they mounted checked to make sure I was okay with it.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional super knowledgeable and fast. They mount All my tvs awesome price

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team. They did a great job. Very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Samsung TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice workers. Did an excellent job. Very satisfied,

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good crew, respectful and nice. Did the job perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Record Time TV Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did exactly what I asked and was extremely fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, knowledgeable and made the install seamless! Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st installer was rushed and sloppy. 2nd fixed it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall quality of 'The Geek Squad' is dependent on the sum of all the individual 3rd party providers. What I found most disappointing was that my local 'Best Buy' store provided very little oversight of what seem to be an anonymous collection of 3rd party providers (some good, some bad). Work is scheduled from a remote call center and backlogged so that visits were generally 2-weeks out. My local store's (Mountain View, CA) sales manager and local geek squad personnel were generally unreachable by phone and basically uninvolved.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed in no time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job mounting my 75in TV. Love that they wear covers over their shoes!!!!

    I would recommend this to a friend