Customer Ratings & Reviews

Very Professional and reliable. They were very careful in handling the tv mounting it!

Gage and his co-worker did an amazing job hanging my FrameTV and explaining the product. They explained the product and it's accessories very thoroughly while simultaneously being minimally invasive as we worked from home. They set up the product and within an hour we were using the TV. We appreciate them and their time/knowledge.

The Geek Squad people showed up on time and put the wall mount up perfectly. They asked for my input as they were aligning it.

The geek squad that came. the delivered my TV, sound bar and TV mount. They set up everything and explained how to use everything before they left.

Needed a temporary stand for a new LG G1. This stand was a good solution and cost effective. Easy to mount.

The agent did an excellent job installing the television. I am very satisfied.

Geek Squad agents connected the tv including an in wall kit and hooked everything up. Great job - all done in under an hour!

They were great. Fast efficient and neat. They did well.

The team was professional and friendly. They mounted my tv and soundbar without any issues

Neat and careful. They also wore masks and shoe covers and were very kind and nice as well. Very pleased with their services.

I could rely on the Geek Guy to install the TV with the flexible mount on the wall without complications.He then explained the unique characteristics of this TV.

The gentleman were great fast install. I couldnt be happier

Great team sent to install our T.V. Quick and professional.

I negotiated the price and installation specifics with the sales associate in store. Three days later, I received a confirmation call. The associate and I went over the everything a second time, including installation locations inside my home and equipment integration. According to the time line given to me, I was expecting to get an email the day before the delivery to confirm the time. Instead, I received a call from the technician. He reviewed the work order, just as the previous 2.associates. He asked about installing over a fireplace, just as the other 2 had. This time, he told me that there would be an additional charge to complete the installation because of the fireplace. It's important to note that I'd already discussed the fireplace locstion with both of the previous associates and there were no issues. This wasn't a new fireplace installation, rather an upgrade. The original fireplace installation was completed 2 yrs earlier by Geek Squad. I informed the technician that I'd already had this conversation twice earlier and that there were no issues. He then told.me that he didn't work in the store and that all he could do is charge me. He said that he couldn't come out unless the additional fee was paid. This felt like extortion to me. I asked if it was too late to cancel the whole thing. He told me that I'd have to do that in store. 30 min later, I went to Best Buy on Woodruff Rd. to cancel the purchase. I spoke to the associate at the register and asked for a refund. While she was completing the process, I asked to speak to the GM. He arrived, before the transaction was completed. He listened to me; as heated as I was at the time, I'm sure that was an effort. He explained what went wrong with each interaction with his associates and the Geek Squad technician. He offered to comp the additional cost and to keep the delivery/installation time for the following day. The Geek Squad techs arrived the following day. The installation was completed im a timely, efficient manner without issues. I did take the time to observe the fireplace installation specifically. With the exception of new measurements for the new bracket, there was no additional work required. After the installation, the Technician explained things in more detail. He informed me that existing communication systems didn't allow him the ability to make the right call or to change anything. He said that he saw the notes in the system indicating that the fireplace installation had been discussed by both of the associates that I delt with prior to his call, but he still had to collect the additional fee. While he was there, I decided that I didn't need the additional sound bar that I'd purchased for the bedroom. He told me that it would return it for me. He did say that it would take a few days to run through the system and to appear on my card statement, (bet you know where this is going...) So 2 weeks later I called the number given with my receipt to find ou why my return hadn't been processed. The accociate informed me that the return had been initiated by the Geek Squad technician the following day as he'd promised, but some internal error had kept it from being allocated properly. She told me that it would be rectified within 24hrs. She even sent me email confirmation of the return and the timeline. That was on a Thursday morning. I didn't receive the credit until the following Tuesday at 2:30pm. Best Buy has always been my go to spot for anything electronic. Never had a problem before. This experience took all of the joy outta getting new gear. I get that structures and offerings do have to change to keep up with economic and market changes, but when you cut offerings that people love, (ie: the club membership that included installation) and then put your employees in positions where they have to lie and then point fingers at each other, you lose. You lose revenue, you impact customer loyalty and most importantly to this conversation, you lose me.

Professional, courteous, excellent workers - would definitely recommend

Professionally done job. These guys are amazing. Great mastery of the job.

Great all around. The geek squad people were on time and very professional

Geek squad is awesome. They did a great job installing my new tv

After the 1st tv came broken, the new one was perfect Gorgeous picture and went perfectly up on the wall

The agent mounted my TV and made sure it was connected and working. This saved me time and frustration!