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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 638 Showing 12,741-12,760 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Wonderful job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful job and very professional people , gentleman and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service, was done in less than 20 minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The team was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great and got my product installed in no time. Assist me with setting up the device as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installer was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went seamlessly. The technician was effective and efficient.He also was helpful and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is a great service to have. They came and set our tv up in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, skilled, friendly technicians. A pleasure to work with!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Knowledgeable and expertise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted the TV and attached all of the devices that we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Dothan #1 in service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff & Maurice did a great job placing and mounting our new 85" Hisense TV. Very quick install and took all the boxes and cleaned up before they left. Fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shawn was awesome !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service !! They were really nice and answered all of my questions. They took their time and cleaned everything up nicely. The communication was really good and they were very through so.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick, helpful and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and made short work of this project. He was helpful, quick and clean. He's welcomed back here anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent crew - swift and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected the a/v equipment. They did it fast and efficiently - better than I would have done myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Used booties in house. 30 minute setup. Discussed how high and location to place tv

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Existing mount used.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents used an existing mount so there was not much they had to do. Prior to getting the 65 inch, had a 55 inch mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. They helped with setting everything up.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was professional and on time with the appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Disorganized Scheduling. Service itself was fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend using their TV mounting/installation services. Just buy the products and hire someone else if you don't want to install it yourself. Scheduling and appointment coordination is very disorganized. I scheduled the installation and was given a timeframe window, but nobody ever showed up. I had to call several times throughout the day, and each time I was told they would be there in 20 minutes. They never showed up the entire day. I then had to re-schedule, and the soonest they could schedule was 2 weeks later. That installation did go well, which is why I gave 2 stars - but it was definitely not worth the headache and frustration.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV connecting and mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about the professionalism of the Geek Squad's representative. We purchased a new television and sound system for our family room TV. I feel that the Geek Squad went above and beyond, going so far as to set up our apps (NetFlix, Prime Video, Hulu, HBOMax, Disney+, etc.) and having us log in. He instructed us on how to use the remote and give us many tips and tricks to make our experience so much better.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job mounting the 85 inch TV and answered my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the Pros do it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing Tv's is great when you have a professional crew like this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad members were efficient, pleasant, effective, and clean. I was very pleased by their work.

    I would recommend this to a friend