Customer Ratings & Reviews

Had Geek Squad come out to our new house and hook up home theatre room and it works perfectly. Thank you Geek Squad

The two guys showed up on time. They were professionals. The install was done quick and correctly installed!!!

I made the right choice by getting the tv mounting. I can extend the tv closer to viewing area or shift its angle as need up down and in sidewise direction

I bought the Samsung s90D 83 inch tv. When I got it home and mounted on the wall I noticed the screen was warped. I contacted support and arranged for an exchange tv to be delivered and the defective tv to be taken. A few days later the delivery guy called when he was out front of my house to ask if it was mounted on a wall. I said yes. I then got a call from customer service stating that my appointment had to be rescheduled since i hadnt paid for any install labor. There was absolutely no instructions saying not to have it mounted. I was annoyed to say the least. At that time i went ahead and paid the $270 to have the moving guys unmount the old and mount the new. That was two weeks ago. Today on November 23, i was scheduled to have the tv switched out. First thing i noticed was two different appointments. One was set for 7am-11am for the damaged tv to be taken down and the new one put up. Unfortunately, the second appointment was scheduled for 930am-130pm. That one was for the deliver of the new tv and removal of the old. It was obviously a logistical error on best buys part. The first person showed at 730am but all he could do was take the tv off the wall. In and out in 5 min. He asked if he could come back the next day but i said absolutely not. It needed to be figured out a made right today. He said to call him when they dropped off the new tv. The new tv was delivered at 1030am. The dropped off the new and took the old. They were in and out in about 5 min. They didnt make any effort to visually check the tv for any issues cosmetically or in function. They also left without monting it. I admit that i didnt think about checking the tv untilafter they left. I called the technician that is supposed to mount the tv. He said he lost his other tech that was assisting him. It would be a few hours before he could get back to mount it. That was at 11am ish. Havent heard from him since. I noticed on the Best Buy app that my appointment went from 7am-11am up to 3pm-7-pm. ALL DAY IVE BEEN WAITING. I understand that things happen. I get that. However, this entire process from the start has meen chaos. Im sorry but with the amount of money ive spent for the TV and this service this process has been RIDICULOUS. I feel like there should be some kind of compensation for the unreliable execution of what i figured should be a pretty cut and dry service. If you use the best buy service Im sure you will have no issues. My words of wisdome though is to warn you not to be surprised if thigs dont go according to the plan.

They was nice and polite they set up my tv show me how to use it and made sure everything worked

Polite and did explain how everything works. Fully knowledgeable about the TV

Couldn't have asked for a better experience. In and out with professional installation.

The 2 agents mounted my new TV professionally and quickly. They showed me how to navigate the remote and gave advice on streaming. They were so nice and friendly.

They were very professional and courteous.neat and clean

Very efficient and professional. Finished clean within 1 hour. Far above my expectations.

First service was NOT good -- but when I spoke to a manager, she made it right by sending out techs who took their time and made sure everything was set up correctly.

Tv was mounted to the wall and connected all the devices. Guys were courteous and knowledgeable about how to do it.

They did a great job. They did not take long at all and answered all the questions I had.

Jackson and Colton did an AWESOME JOB with My installation !!!!!

Team did a solid job mounting my tv during the installation

The two fellas that came out to install were absolutely fabulous. Friendly! Professional.

The Geek Squad did an awesome job mounting my devices and were so friendly1

MANAGER ARRIVED AFTER I HAD AN ISSUE, AS THE SCHEDULER DID NOT ASK QUESTIONS ABOUT MY FIREPLACE. MANAGER HANDLED IT IMMEDIATLY.

First time using the Geek Squad. They came prepared to upgrade my mount, since I really needed the more expensive one. Mounted it exactly where I wanted. Looks great!

The LG tv has an excellent picture. Looks great on the wall.