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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 747 Showing 14,921-14,940 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin and Alberto were excellent in setting up our TV. They are very knowledgeable. I appreciate their work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad mounted my TV and showed up early and did a fantastic job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional who did an outstanding job installing and mounting the TV. Worth it for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous installation. Came ahead of time and completed the task with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after Best buy scheduling and cancelling our in home service, they finally got it right,

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 1 out of 5 stars

    Horrible Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company that came to install was great and tried their best to compensate for the mess Best Buy and Geek Squad created. Geek Squad did not come it was a third party. We purchased our 75 inch was told they were coming to install on a Wednesday as well as picking up and disposing 2 other TVs. Wednesday came they did not install nor did they take the TVs to dispose. We gave specific instructions that the 2 TVs were large. They came saw the TVs and said they were too large and were not going to pick up. I called waited hours to get someone to reschedule me for a Sun. Sunday came they picked up the TVs but still did not install. Install was moved to Monday. Monday came and without notifying me they rescheduled for another day. At this point I’m beyond furious and just want a refund. My husband works for Walmart and could have gotten a better deal but but decided to pay a little more bc the TV was supposedly in stock. After requesting to speak to several managers and NEVER getting a call back after being promised I will NEVER shop at Best Buy or add on Geek Squad. Worst experience!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek squad agent Skylar was extremely knowledgeable, he respected our space by taking off shoes , and did a great job at mounting a 50 inch TV. Also made sure the TV was programmed. It's not cheap to use the Geek squad, but Man was it worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my surround sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and efficient. On time had us hooked up and rolling in no time. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted, connected, and tested everything to be working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted and connected everything perfectly. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMmazing Installers -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the techs came in set it up and were in and out in no time - they went over the tv all the tricks and even called back to make sure everything was still good a couple of days later. You would never know they were in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gals that showed up to mount my new Samsung Frame TV were excellent!!! Their measuring and math skills far surpass mine!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    65 inch tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a fabulous job def worth the money very professional I will be calling back soon to use them

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install of currently owned tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew from The Geek Squad did a great job installing my current tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Clean professionl look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect TV wall mount. Easy install. Easy to attach TV. Pulls out. Swivels. Tilts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Done

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, knew what they needed to do and cleaned up before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bracket works great and the install was perfect. It looks very good and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jack was amazing and communicative. Excellent service and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounted tv on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service and results, friendly representatives

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that came to my house to install my TV were on time, kind, and courteous. They did an amazing job on the install.

    I would recommend this to a friend