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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38690 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 491 Showing 9,801-9,820 of 38,690 reviews
  • Rated 5 out of 5 stars

    Very Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks that came to set up our TV and sound system were great! They were very knowledgeable and patient with us in showing us how everything worked with the remotes and access to the TV and apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is always a great option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my new 85" TV! And most important the Geek Squad did an awesome job installing. Efficient, knowledgeable, and friendly. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad adapted to the conditions with no probl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad did a great job of setting up a 75" TV and sound system and when they realized it was being mounted on a concrete block wall, they changed mounting hardware to insure that the proper strength attachment hardware was used. Kudos to being smart and making sound decisions to protect the customers investment. HOWEVER, there was an upcharge (not excessive) for the mounting to a concrete block wall. This should have been discussed in the store and pricing provided at purchase time. With the system attached to the mounting hardware and THEN the upcharge is mentioned there was no choice to not do the upgraded install - and it was the right thing - but it was extremely poorly sold in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient job of installing all our products and setting them up to run properly. Geek squad was also very patient in answering all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The only way to go!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best at what they do and worth everything you pay them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    They installed two TVs and was fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional explain everything to me. And offered other as far as mounting my tv just in case the tv couldn’t go in the spot that I wanted it to go

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation was performed by a third party contractor. They were prompt, and did a very good job on the install and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and the Geek squad hooked itall up and showed me how iy all works.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    THANKS, THEY DID IT IN SHORT PERIOD OF TIME. NICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YES, THEY DID. GOOD JOB, VERY PROFFESIONALS, I WILL RECOMEND O SEND SAME PERSONS TO MY HOUSE WHEN WE NEED SOMETHING FROM GEEK SQUAD. THANKS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fantastic. They were quick and efficient and answered all my questions. I would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad wall mount set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and checked all devices once completed. Was respectful of our home in the process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted tv well on the wall and helped for the tv setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad twice and very happy with their service. I will continue using this service in the future. Team is efficient and great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    5 Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed our TV were fast, efficient, and very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Qualified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly qualified. Did the job well and in short order

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    They provide excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for many years. They have installed several TVs and repaired/upgraded several computers. They are courteous, professional and eager to help.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Capably handled installation challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were presented with something of an installation challenge and handled it quite well. They were timely and very professional and left us with excellent results

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Second tech was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting was done better the second time around

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was awesome -efficient, knowledgeable and friendly. They even had a mount on the vehicle that worked better with the layout in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new Samsung flat screen TV and thought ...what if it was damaged during mounting? To avoid that I hired Best Buy. They arrived on time, were clean and courteous and no one I know could have done it better.

    I would recommend this to a friend