Customer Ratings & Reviews
- Model:
- TWPACK006-US
- SKU:
- 6514507
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the Smart Light 400 RGB LED Light String and 60 Dots (Gen 2) for its brightness, ease of use, and overall performance, with many saying the colors are good and they look great. Customization options are also well-received, and users find the setup process to be easy. However, a few customers have noted concerns about heat dissipation, mentioning the lights got too hot for their natural tree.
This summary was generated by AI based on customer reviews.
Amazing lights
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these lights. Just disappointed that they offer apple homekit and are not compatible.
I would recommend this to a friendTwinkly rocks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I shouldve gotten the option without the dots but those are fun too.
I would recommend this to a friendNot Worth the Money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them at first and then 2 weeks later they stopped working. Not with the $150 I paid for a set of lights. When I returned them the guy said they have had multiple returns for the same reason…
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi there!
We're sorry you experienced issues with your Twinkly Dots, but there's a warranty and in any case it's possible it's something that can be fixed remotely with a little troubleshooting.
So before return it, you could have get in touch with our Support team, we always stand behind our products, and if we attest a malfunctioning or a defect, we're happy to replace the product under warranty.
Not homekit ready
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with twinkly app. If the goal wasn’t to add to homekit, i would have kept it. Twinkly support for their app was excellent also, but they struggled to help on homekit.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi Brian, thanks for your message!
Twinkly Dots is compatible with HomeKit, so if you need assistance with this feature, please reach us using the Contact Us form you find on our website, we'd be happy to assist!
Twinkly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights quit working that were purchased on 5/10/2023. The customer service expects me to troubleshoot their merchandise, rather than have me return and replace them.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi,
Checking the ticket of your assistance request, we noticed that we are waiting for the data to organize the shipment of your power supply.
As for your feedback (which occurred prior to our last communications), our assistance service needs these information from customers to establish the perfect solution for each one and confirming the malfunction!
In any case, we await your mail response in order to organize the shipment, so you will soon have a perfectly functional product.
Greetings
Connectivity issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a pain to get connected to WiFi. Finally got it to connect, dont know if I would buy again.
No, I would not recommend this to a friend- Pros mentioned:Customization, Ease of use, Overall performance
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up and works perfectly! Customizable and neat
I would recommend this to a friend Great lights
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These lights are not your traditional Christmas tree lights. They are so much fun and you can download additional light combinations from the app. Great for all the holidays. Easy set up and comes with everything you need.
I would recommend this to a friend- Pros mentioned:Ease of use
Twinkly Smart Light
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really love this product. It was easy to set up and it was cool to try a lot of different designs.
I would recommend this to a friend - Pros mentioned:Ease of use
Not just for Christmas!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So fun to use! Love the phone app to control. Mapping was as easy as taking a photo! I plan to use on the 4th of July and other holidays.
I would recommend this to a friend - Pros mentioned:Ease of use
Life changing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twinkly got me hooked! Most easily accessible led lighting system with lots of settings to get creative. Would highly recommend!
I would recommend this to a friend - Pros mentioned:Brightness
Great Lights
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are bright and you can control them on your phone. They do many different patterns.
I would recommend this to a friend Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just put the 250 string on a pine tree outside and they are awesome! I keep changing the pattern and colors. I am using the 60 string around a wreath connected to a battery pack I had, so many options.
I would recommend this to a friendNot for outdoor use!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money if you are using outdoors… worked for 2 weeks… guy said when I returned them that everyone was returning them for the same reason
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi there!
Dots in the 60LEDs version is specified on the website to be IP20 certified, therefore only for indoor use.
Concerning the 400LED string instead, it is outdoor use safe, having regard to protect the electrical components (controller and power supply) with a dry-box, as explained on the website.
If you had issues in this regard, we'd like to help, get in touch at twinkly.com > Help > Contact us, thanks!