Customer Ratings & Reviews
- Model:
- TWPACK001-US
- SKU:
- 10922750
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
It looked good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seemed like a fun product. It definitely worked. But, due to a mix up in what BestBuy would do for the installation, it was returned. It needs a special App to make it programmable. I could not begin to understand how to “program it.”
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi! the Twinkly App makes it possible to control all the features of your lights! Please keep in mind that in the Help section of our web site you can find all the step by step procedure user-guide . If that's not enough, you can also contact our Customer Support team, who will able assist you as best as we can!
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. Mapping won't work. I've tried all the suggested troubleshooting. Wasted over 2 hours of my life trying different ways to map the lights on the tree. Without the mapping, the whole point of this product is pointless. You can find cheaper LED lights with random settings. I will be returning asap.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Dear George,
The mapping procedure, especially for trees and small installation, is very easy and fast to do, how would you like to contact us to find out what went wrong?
You can do this via the Help section of our official Twinkly website.
We look forward to hearing from you!
Greetings
great lights
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent light shows and easy to use. Highly recomend
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the lights worked, they were amazing. Unfortunately multiple light pixels would get stuck on a color after a few minutes of activity. The sound dongle took way too long to troubleshoot when it decided to stop communicating with the lights. Just not worth the premium price tag, maybe they will improve the quality next year.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi! Our aim is to offer our customers a product that meets their expectations. We are sorry that you have encountered problems but if you contact our Support Center ( ( via the Help section in our Twinkly official website ) we are sure we will find a solution together!
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to map these on the app as well as very slow app..returned
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Dear Laure, We are very sorry that you have decided for a return, as any slowdowns in the App can be easily resolved.
Usually, for cases related to the use of the App, our customers can contact the Twinkly help centre (via our official website) and access the assistance from our User Satisfaction team!
Twinkly Music Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights great music dongle junk. Tech support also junk.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi! If you still need our Tech Team assistance, please do not hesitate to contact us again, via the Help Centre on our website! We want customers who are satisfied with both our products and the service they receive, we look forward to hear from you!
Cool concept poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If the app worked so you could do anything it advertises, they’d be awesome. Won’t find and then connect to my network. So I can’t change any settings or colors, timer etc. ya know the whole reason to pay this much for lights. Steer clear until the company fixes their app
I would recommend this to a friendBrand response from twinkly Team
Posted .Hi! We are sure that if you write to our Customer Support via our official Twinkly website we will try to find a solution to your App problems . It is very important for us that our customers have a perfect Twinkly experience. We look forward to hearing from you! Regards
Love it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lights are the best lights I have ever purchased. The mapping is incredible and the custom colors and patterns are amazing.
I would recommend this to a friendGreat lights and app. Poor music module
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights breathed new life to my old Christmas tree. The app is great as well. I would've given 5 stars if it were not for the poorly-functioning Music Gen II it came with. The music module looks good in paper, but in reality it doesn't perform well as expected. I do not really see my lights "dance" to the music playing in the background. My recommendation is to just buy the lights, and skip the Music Gen II module.
I would recommend this to a friendNot worth the effort or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the first set up, mapped and working, for about 26 hours before half the lights quit. So exchanged it for another set and installed it, mapped it and that set lasted about 3 hours before half the lights quit again. For 200 bucks with the $50 off sale i lost about 4hours of my life I'll never get back with these Twinkly lights
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Dear Mike! We would definitely like to investigate the reason for these two set offs and try to give you the best possible solution and assistance. Write to our support team (via the dedicated area on our Twinkly official website) and we will surely help you. Hope to hear you soon!
Best lights ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic outside on our home for Christmas. I would but again!
I would recommend this to a friendChristmas tree lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal, very happy with my Christmas tree lights.
I would recommend this to a friendLights went out after a week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving this a 1 star review because half of the string of lights are no longer working! I’m very upset about this because I have already strung them up on my tree and now I have to take everything down to return the item. I can’t believe the product lasted barely a month and then went out.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Dear Mel, we are very sorry for what happened.
When such issues occur, we always suggest our customers to contact our Help Center so we can find out what the best solution is.
To make you happy and forget about the inconvenience is our goal!
Kind regard
Dead After Firmware Update
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the lights on Nov 2021 and took them out to install this year and after an update, they stopped working. I reached out to Twinkly and they never responded. I don't recommend this product.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi Rodolfo!
That's strange, our Support team always answer within 48 hours and it's available 7/7.
I fear your email might got lost, please reach us again being sure to use the form at twinkly.com > Help > Contact Us, the colleagues will be happy to assist!💖
Great lights, terrible app.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He lights are amazing. The app stinks and is completely non responsive. I’ve even deleted the app/redownloaded it. I’ve removed the lights and reinstalled them…it’s 2 days before Christmas and im so sad that my WiFi lights aren’t actually WiFi because the app stinks so bad.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hello,
we are sorry for your experience!
We are sure that If you contact us through the Help Centre on our official Twinkly Website, we can help you with your issue.
Greetings,
app update worked wonders - terrific product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i purchased this string light set a short while ago, I had so many challenges trying to get it to join my wifi network, even though i tried direct wifi connections, disabling the 5GHz portion of my wifi, what-have-you. I contacted their support, who responded promptly, and they informed me of an incipient update to the app which would simplify and ease the connectivity issues i was having. I was ecstatic when they were speaking truly! i hung the string lights up for Halloween, and the lights are bright, and the configuration options, i feel, are unmatched. Yes, the string set is a little pricey, but you truly "get what you pay for" in this instance!
I would recommend this to a friendPerfect Lights for the Christmas Season!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these lights! I bought them for the Christmas season, but I have been using them for various things all year long!
I would recommend this to a friendTwinkly 600
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These lights are very convenient that you can change the colors without ever taking them down from the house. However, they do not daisy chain, so each set needs to be plugged in. Also the power supplies die a lot and are never in stock on their website making your lights useless.
I would recommend this to a friendBrand response from twinkly Team
Posted .Hi there, thanks for your feedback! As mentioned for your review on the 250 String, for your concerns about the possibility of daisy chaining your devices, you can do it virtually by creating a Join-group on the app, so that you don't need to physically connect them, assuring the best performances possible on a tech level. As for the plug, you can eventually use a classic multi-socket strip to avoid the problem 😉 For the power supply, if yours doesn't work anymore, don't worry you can just get in touch with our Support team using the contact form on twinkly.com, they'll make sure to send you one as soon as in stock! Thanks a lot!
These will give you the Twinklies.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these lights and I can not wait to get another set and link them together.
I would recommend this to a friendNice lights.thanks though expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. But rather expensive. Fun mode to use......
I would recommend this to a friend