Customer Ratings & Reviews

Took some time after installing tondowload all updates, but absolutely love these lights. Way more than I planned to spend, but have had every single person that saw them rave about how awesome they look!

Twinkly customer support for a failed string is too complicated. Twinkly claims a one-year warranty period - but it takes significant user effort to access. When one 600-led string was unboxed and tested - it failed during the app-forced firmware update. The failure was such that none of the usual LED sequencing at power on occurred, and even the reset function did not restore normal power-on behavior or functionality. This failed state was obvious visually - and clearly a DOA/update failure case. We were also able to swap power supplies with another string to remove that possible failure cause. Based on this, we expected an efficient and quick warranty replacement process. The initial request for support ended after minimal interaction-stopped by a demand for purchase receipt that could not be provided immediately. Twinkly units don't have externally visible identifications to aid tracking, and the internal data available from the app is not supported as an alternative for age validation. Later contact with Twinkly support via email (once purchase was documented) involved a rather complicated exchange involving more than one video - and a twice-repeated request for data from their own app that was impossible to produce - because it was non-existent. The videos were not easily provided by email due to their size - so technical acumen beyond average was required on our end to edit and shrink the raw cell-phone video file. This exchange might be argued as reasonable for general diagnostic troubleshooting - but based on the specific facts of our case they were overly complicated and overbearing on us as users. Twinkly did promise to replace the string after the post-proof-of-purchase email exchange. My opinion now: It appears Twinkly does not have USA-based support (parts of email responses included Italian). There may have been some language or culture differences at work in this experience. The flavor of the interaction suggests the company culture includes an elevated level of distrust of customers. Even after providing a receipt more than one video of string behavior was required to document the failure. When a competitor to Twinkly products appears - product support can be a meaningful part of their competitive advantage. Twinkly could improve their support if they wanted to - technology and business practice offer excellent alternatives to their current practice.

The best lights to create different graphics for Christmas display. Made a Christmas tree and it was the show stopper for Christmas. The app is easy to use and connect to the lights dongle.

I have always wanted programmable light, these were very easy to connect and easy to program with pre made designs

LOVE THEM. they are a bit bit spendy for something niche. But I don't care. we have left them up almost a year now. Changed the colors to match the time of yea.

Works well. Highly customizable. The music dongle works well matching background music. Great selection of light effects but you can also create your own or customize the existing ones.

These lights are fantastic. The app controls are easy to use and the various patterns available are fun to try out. And you can edit many of them to customize them to your needs.

This is a great product if you are looking for a fun project. So many things you can do with these lights. Really makes a room pop, especially while music is playing.

These lights are a must have for your Christmas tree. They have great features and look awesome. Only downside is stringing them.

virtual scanning and functionality are great. these are the only light you really need. 600 RGB bundle is good for a 7 to 8 feet tall tree.

I was a bit skeptical at first, given the price of these lights--my wife and family more so. But after putting them up, we all agreed that this was a worthwhile investment.

Great price! Best Buy price matched Amazon and I got it today insteadvof waiting on Amazon to deliver.

Brilliant design, best tech to put on a tree ever and I love pistachio ice cream!

These are so fun! My husband did all the work and I've reaped all the pretty benefits!! The mapping required when having more than 1 strand was the worst part but worth it!!

Really bright colors, great light management it comes split in two sections 300 in each side of the power cord, making it easy to install, the map and the app it take a 2.4hz connection, it will depend how you install the light to the app reconoce better.

Won't need to purchased any Christmas lights for years. This have all colors you need loved our Christmas tree this year.

I love these lights! A bit pricey but worth the spectacular light show that makes my Christmas so special. Warning: you have to have patience stringing 600 lights because they tangle easily. I buy a set every year to add to my light display.

If you don’t have Christmas lights and need some these are the best I just need to put them to use on something else now because they look so good to not be used

Just so cool. They actually work as advertised, even at large scale. You can combine multiple strings and have them act as a single animated unit.

How wonderful it is to put ONE string of lights on a tree, yet get a nearly unlimited number of light settings. Alexa control is just icing on the cake!