Customer Ratings & Reviews

Hello Trey,
I am sorry that the Boom 3 is not meeting your expectations. Try using the Ultimate Ears app to equalise your speaker and update the device's firmware. I will record your product insight and pass it along for further review. Logitech appreciates your product review. - Leo from Logitech

That's unfortunate! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!

That's disappointing. We'd recommend to get in touch with the Ultimate Ears Support Team in this case and the team will definitely walk you through all the available options, next steps, and best possible solution.

Hello, I am so sorry to hear your speaker will not keep a charge. That is definitely not normal. It sounds like you may have received a defective unit, which can sometimes happen. Luckily, this speaker does come with a 2 year warranty through Logitech, so we can get that replaced for you. Here is the link in order to file a claim:  https://support.ultimateears.com/en/limited-hardware-warranty/. I hope this helps!
-Danielle from Logitech

We regret to hear about your experience. We recommend reaching out to Walmart's support team and report this for further assistance. They should be able to address your concerns and help provide a resolution. Thanks so much!

Sounds like an issue. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Hey there BloutedReality, I'm very sorry to hear that. It always sucks when a gift doesn't work properly, and I apologize for any issues this may have caused. If you do consider us again, please know that we can provide support and assistance with any issues that may arise thanks to our support site. -Weston from Ultimate Ears

Hi Xoxo, we're sorry to see you're having some battery related issues with your Boom 3 speaker. Often times, issues like this can be resolved by making sure the speaker is up to date using the free Ultimate Ears app. Otherwise, you do have a 2 year limited warranty that comes with purchase that can be used to have the battery replaced. You can do that here: https://support.ultimateears.com/en/boom3/. Hope that helps.

We regret to hear that the product did not meet your expectations. Your feedback is important to us, and we'll make sure to share it with the right team.

Hi Johny, thank you for your feedback! The Boom 3 is backed by a 2-year limited hardware warranty. For support, please refer to: https://support.ultimateears.com/en/guide/boom3/ - Will, Ultimate Ears.

Hi Jason, Very sorry to hear about the issue you had with the Boom 3 Portable Bluetooth Speaker sounding terrible. Have you downloaded the Ultimate Ears Boom app? Not only will this help make the speaker sound better by allowing you to adjust the EQ. More importantly, when you initially begin using it with your speaker, it will upgrade the firmware to your speaker. Another thing you can do is check your phones audio settings. If that doesn't solve the problem, Ultimate Ears does have a 2-year limited hardware warranty for the Boom 3. Here's a link to begin to File a Warranty Claim: https://support.ultimateears.com/en/limited-hardware-warranty/. Hope that you found this helpful and that all is going well. Thank you for choosing Ultimate Ears/Logitech. - Richard from Logitech