Customer Ratings & Reviews
- Model:
- MOTXT19218PP
- SKU:
- 6320765
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are enthusiastic about the Moto E5 go's ease of use, camera quality, and its affordability. Many appreciate the screen size and find the phone lightweight. However, some users reported concerns about the phone's performance and battery life, citing occasional slowdowns and unexpected shutdowns. The phone's durability was also questioned by some users.
This summary was generated by AI based on customer reviews.
Great phone for a little money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best buy staff was very good and helpful plus very knowledgeable
I would recommend this to a friendthankyou
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with you people you do what you say !!
I would recommend this to a friendGreat phone for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to find and purchase. Shipping came when it said it would.
I would recommend this to a friendLove it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Verizon is the best! I've been a Verizon customer since 2015.
I would recommend this to a friendNice phone for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone and inexpensive. Gets good signal mostly
I would recommend this to a friendGreat phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery best service.. Great phone and easy transaction
I would recommend this to a friendGood for a snap chat phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for snap chat phone for s 14 yr old to play on
I would recommend this to a friendIt does all we need,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does everything we need, Thank you again, Great buy.
I would recommend this to a friendStaff Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow always impressed best staff amazing above and beyond
I would recommend this to a friendGreat phone for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, recommend for any first phone, .
I would recommend this to a friendGreat price on cellphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Price - Great Product - Great Staff - Easy Shopping
I would recommend this to a friendnot working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone on Jan 3rd I believe.. it worked fine for a few days. now when I touch the glass nothing happens. going to Best Buy to ask why and maybe they will give me another one
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rene, this should not happen to a brand-new device and your issue sounds like a non-responsive screen. As we stand behind our products, we would love to help get this checked. Please email us at [email protected] for us to further assist you and kindly refer to this post. We'd be happy to help you with this. - Mike
nice phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very nice phone for a good price cant complain good deal
I would recommend this to a friendPhone not usable as clerk said.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My iPhone broke & the Geek Squad could not help me for 2 weeks. I needed a temporary phone. I bought this Moto phone on the advise of the clerk. The clerk said I could the Verizon SIM card out of my broken iPhone and put it in this one and use it till my Geek Squad appointment. My SIM would not work in the Best Buy Motorola Moto. Due to Covid19, it is too dangerous for me to go back to Best Buy to return this useless phone. I’m out over $60. The clerk gave very bad advice. I will never take Best Buy’s advice again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Maggie, Sorry to hear it didn't work. If the device is exclusive only to Verizon, the device should work. As we stand by our phones, we'd like to know more details. Write us an email at [email protected]. -Jess
Battery so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how long the battery lasts and the sound quality
I would recommend this to a friendbought as disposable phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap phone for basic use for a short period of time. I wouldn't use this phone if I need anything more than 1 or 2 calls every few weeks. Phone is a piece of junk!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi sugarbear, please let us know what we can do to help. May we ask what is the issue with your device? Can you please send these details in an email to [email protected] so we can follow up with your issue? Kindly provide this link as a reference so we can help you properly. Thanks. - Mike
- Cons mentioned:Performance
Horrible performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has a mind OG it’s own. It was slow randomly froze and opened apps on its own
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi StormiLadie, This is weird. We'd like to look into this further. Write us an email at [email protected]. -Jess
Disapointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost old phone, bought this out of desperation. TALKING IS TERRIBLE, PEOPLE CANT HEAR ME, I CANT HEAR THEM.UNLESS IT IS ON SPEAKER, BEEN BACK 2 TIMES. COMING IN AGAIN!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi,
Sorry to hear that you're having issues. We're standing by to help. Please email us at [email protected] so we can further assist you. -Frank
Very poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience I've ever had! My personal information and even my contact list was compromised. My kids were getting texts from some strange guy, but looked like it was coming from my phone. Best But blamed Verizon, and Verizon blamed Best But. But, nobody wanted to help and just blew me off.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Gsrvcv, Sorry to hear you're experiencing this. We'd like to know more what happened. Write us an email at [email protected]. -Jess
It works, with some difficulty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble using it right out of the box. Not instinctive at all. Slow to respond to commands. Honestly like my 7 year old phone MUCH better. But it WAS cheap.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mykus, Sorry to hear you're having an issue. We'd like to know how your phone slow to respond. Write us an email at [email protected]. -Jess