Customer Ratings & Reviews

Ordered a phone. Recieved a fitbit. Returned the fitbit and asked that you send what I actually ordered. Rather than follow direction to correct & complete my transaction, you refunded my money. My fiancé who lives an hour away from his elderly mother has now been without a phone for almost a month. I have, and will continue to, order elsewhere.

I purchased this phone on-line about a week ago to replace an aging CDMA phone that was going to "go dark" next year when Verizon Wireless discontinues the plain-ole-CDMA service in favor of 4G/LTE - 5G service. Plusses: 1. Android 8.n is sufficiently current to be useful for a while to come. 2. You can format an external SD card (supposedly 128G max) as part of the phone's *internal* memory. 3. Camera is reasonably good, both front and back. 4. Does the "normal" Smartphone things well. Of course, a sub-$50 phone isn't going to stream 4k HD well, but it's a low end phone. 5. Big, bright screen. 6. A minimum of extra cruft leaves you the lion's share of the internal memory. Minuses: 1. Lacks fingerprint sensor 2. A bit bigger than I like, but that's just a personal preference. 3. It's locked prepaid to Verizon Wireless and they won't allow it on a post-paid account until it's been at least 30 days on a pre-paid account. 4. If you're looking for a super-dooper smartphone that you can play 3D high graphics games on, this isn't it. Then again, it's not intended to be a high-end gamer phone. Summary: If you're looking for a basic no-nonsense 4G/LTE phone at a phenomenal price, this phone is the one you're looking for. Note that I am tempted to buy a few more for other members of the family - it's that good.

I had problems receiving service on the phone. I was not impressed. Rate fair

Wouldn't activate upon arrival. Took it to Verizon. Did scan and said there is equipment failure and need to return it to Best Buy. Had to pay $11 dollars to ship back as there isn't a UPS Store handy. Haven't heard a word on my refund... crickets. Would give phone and Best Buy a zero star if I could.

Seems it was set at about 15 seconds before the screen goes black (Sleep). The person I ought it for can't get that to change because every time they go through all the prompts in Settings it goes dark before they can change it. Hopeless?

EMPLOYEES LIKE CHECKING THEIR PHONES EVERY 10 SEC THAN HELPING YOU WITH YOURS & PRICES ON SAME ITEM ARE HIGHER 9 OUT 10 EMPLOYEES NO NOTHING ABOUT WHAT ARE TALKING ABOUT

Phone sucks. I bought it by accident because Best Buy doesn't separate the Moto E5 go and the e5 play. The play is way more up to date. I smashed the screen and bought the go on accident.

Purchased advertised unlocked phone and when I received the phone I could not unlock the Verizon prepaid phone and Best Buy would not refund my money.

I had return this phone, because there were too many mechanical issues.

I bought this phone for my wife she could here everything everyone would say but they couldn't her her

But this phone really sucks, it kicks me off my games, I'll never buy another Motorola phone again! I've had this phone less than a month!

Had for less than a week and I'm already having trouble with internal usb. Have to put in and pull out barely to get charge. Avoid this product!!!!

Phone is super slow especially when you get to about 40 percent of the memory storage. The respond time is about 3 to 5 seconds.

Never could get the phone to take the prepaid card. So now I have paid for a phone and a card for nothing.

I bought this phone on a whim..when I took it home..I read many reviews..and the weren't good..

Doesn’t have appropriate size SIM card . Wouldn’t recommend unless setting up at store

I would not recommend this phone better off getting an lg phone

Pokemon Go crashes all the time over and over on this phone. When i try to trade with a friend or use the in-game camera or adjust the phone settings while playing the game it just shuts down the pokemon go app most of the time. i bought it hoping to play Pokemon Go on it and the experience was extremely poor. I thought the phone had 2 GB of RAM but it only has 1 GB. That was a mistake on my part but my other 16 GB storage/1 GB RAM phone (a Umax U683CL) can at least play Pokemon Go and it does not constantly shut down. That phone will get laggy after playing for awhile due to running low on memory I think and that's why I tried to buy a different phone, but it won't just shut down the app constantly the way this phone does. I don't know if this phone just wastes more memory with its Verizon apps or if it has a hardware issue but this phone is garbage for Pokemon Go.

I bought the Moto e5 go because I broke my e5 play and Best buy doesn't separate the phones. The play is way better. The e5 go lags and really seems to have issues doing anything. It's not anything great.

It is a nice phone for my daughter's prepaid plan, she loves it.