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Customer Ratings & Reviews

Model:
MOTXT19218PP
SKU:
6320765
Your price for this item is $79.99

Customer reviews

Rating 4 out of 5 stars with 222 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Moto E5 go's ease of use, camera quality, and its affordability. Many appreciate the screen size and find the phone lightweight. However, some users reported concerns about the phone's performance and battery life, citing occasional slowdowns and unexpected shutdowns. The phone's durability was also questioned by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 222 reviews
  • Rated 5 out of 5 stars

    very smart smart phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the short time I've had this phone, access to the web and other media has been great compared to thr "flip phone" I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price, great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was on a promotional sale. I activated it in store and signed up for the lowest plan and even received a special offer on the plan for double the data. The phone works great for what I need and the service was great at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No major complaints i knew I wasn’t getting an iPhone or a galaxy but all in all great value for the price and a great back up phone when your falls in the tub lol

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for a starter smartphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it is not too bad, but it is lacking in processing power (struggles with even some web surfing), sturdiness (plastic body didn't hold up well), and the camera could be better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, except its a prepaid phone im using on my daughter's line that is a post paid line.. so she cant receive text messages. Other than that it works well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as my last phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service for this visit: 5 out of 10. Ease of product initialization: 6 out of 10. Confusing, I had to spend 45 minutes on the phone getting everything set up, including billing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The phone its great. The android software is JUNK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the phone but it updated to a new operating system and now when i surf the internet its constantly says has to reload pages or only loads half a page. So the chrome browser is JUNK.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi bestbuypricesaretoohigh, that's unexpected for the Moto E5 Go. As we stand behind our products, we would like the opportunity to investigate your feedback further. Please email us at [email protected] for us to further assist you and kindly refer to this post. We'd be happy to help you with this. - Mike MotorolaMobility

  • Cons mentioned:
    Performance

    Rated 2 out of 5 stars

    Dont buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a good phone but if your not getting any type of protection for it dont buy cause it breaks easy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent. E4 was better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent kids phone. My kids use it on wifi. The E4 was the same price and felt more durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hello Moto!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a fan of Motorola going back to the Razr. I purchased this phone as a gift and I am so happy that it was well received. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I got you a phone, pick up!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a burner phone for those top secret calls and messages. Turned out i really needed it for a relative visiting to have a way to communicate with so we didn't loose them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prefect for calls, texts, gps etc.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the price. It does everything we needed it to do, Very clear phone calls, quick text service. The camera was not the best but that is not why we bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great solution for travelers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Motorola E5 with prepaid was a great option for family visiting from out of the country in need of a US phone while they’re here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it is a burner phone to use while my phone was getting repaired I wish I would have just bought this one from the beginning LOL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spare phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone worked great. Needed a Verizon phone for service area. Only bought a prepaid service for the month. Worked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not connected it yet. I don`t anticipate that they`ll be any issues. The price was on point, so don`t expect miracles either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast shipping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is for the ordering, shipping and return process only. All were fast and easy, unfortunately I decided on a different phone so I never used this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this because we are foster parents and we needed an extra phone incase we got an older child that needed one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value In A Prepaid Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for in a occasionally used prepaid phone. This Motorola has all the features required to make calls,receive emails and surf the Internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone is awesome, crew at Best Buy even better!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone , more than the phone I loved the service! Easy hand over old phone and let them transfer to new phone. So easy that I never go anywhere else!

    I would recommend this to a friend