Customer Ratings & Reviews
- Model:
- MOTXT19226PP
- SKU:
- 6228228
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Moto G6 Play's camera quality and long battery life, with many praising its ease of use and screen size. Positive feedback also highlights its affordability and the range of features offered. However, some users express concerns about the limited storage capacity and occasional performance issues. The phone's weight was also noted as a minor drawback by a few customers.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. You can make calls from it that is more important
I would recommend this to a friendKind of sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older Motorola phone that was really just like this one, but...older. The old phone was working okay. Never really gave me any problems. Just a little scratched up and I thought I would like the option of increasing storage. So I bought this phone. It sucks. It's essentially the same phone, just a little bigger. And it's soooo slooooow. I didn't add anything extra on this phone. It has the exact same content as my old phone and it takes forever to load any website or app. I often have to wait for the screen to unfreeze. Total waste of money. Garbage
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Kinetic,
This should not happen. We stand by our phones and we would like to help you with this problem. Please email us at [email protected] to further assist you. Kindly use this as your subject BestBuy/G6_FrozenScreen or simply provide this link as a reference so we can help you properly.
- Frank
Power button didn’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power button had issues only a month after having it.
No, I would not recommend this to a friend- Cons mentioned:Performance
Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible waste of money freezing up all the time and about ready to throw it up against the wall
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Lonewomfe, This is unusual. As we stand by our phones, we'd like to know more details. Write us an email at [email protected]. -Jess
Impossible to Activate (Returned)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, I couldn't activate it from the Verizon website. Then, Verizon Customer Service and Technical Support couldn't activate it. Then, Best Buy Customer Support working with Verizon couldn't activate it. Then, Verizon informed me that it's impossible to activate the phone because my zip code does not exist.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, Sorry to hear you're having an issue. As we stand by our phones, we'd like to know more details. Write us an email at [email protected]. -Jess
Would not connect to 4g service. Had to take back
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone ever. Seems like it was refurbished.had to take back and exchange it
No, I would not recommend this to a friendNot good quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the sound quality and very slow loading, and freezes alot.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate your feedback. Having a low memory can possibly make phones slow. We’d like to learn more details. Write us an email to [email protected]. -Jess
Charges fast!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charges fast but acts funky when using social media apps.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We would like to know more about your phone when using social media apps. Please send us an email at [email protected] and include the details there. -Jess
Bestbuy has FALSE specs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone because the description said 3gb of ram. Got it today and turns out it has only 2gb of ram. Incredibly disappointed at BestBuy.
No, I would not recommend this to a friendJust a basic phone...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone because my old Moto g needed to be updated because it was obsolete... Went to doctor's office and missed a call because it's literally a WiFi only phone. If no WiFi, you must use your phones WiFi data. So irritating. Also, people can't hear you that well, sounds like you're under water. SMH
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MaMaT, This phone works with both Wifi and Mobile Data. We'd like to know more details. Write us an email at [email protected]. -Jess
Defective from day 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not hear phone ring...tech support said phone itself was defective..was replaced by Verizon with newer model but Best buy had told me it was the latest model. Will not buy phone from this store again.
No, I would not recommend this to a friendMy poor choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy a prepaid phone. If there are any problems and it’s passed the 14 day return period, you’ll need to contact the manufacturer directly. Customer Service gave me the run around and hung up on me.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, Sorry to hear you had an issue. We'd like to know more details. Write us an email at [email protected]. -Jess
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had all kinds of trouble. After three stops at Best Buy to trouble shoot, I exchanged phone for a different model.
No, I would not recommend this to a frienddoesn't fit properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not use volume without hitting power off due to incorrect fitting and aux jack cqnt be used when case on
No, I would not recommend this to a friendPhone mic quit working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't make calls. Mic not working! Mic quit working after20 days
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mike,
Thanks for bringing this up and we do understand how inconvenient this is for you. In case you need help, Please email us at [email protected] to further assist you.
- Frank
Horrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone quit working properly after 1 month, maybe, of use. It turns itself off, speaker quit, overall junk.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dollygirl74,
We're sorry to hear that you're having an issue. We stand by our products and we would like to help you with this matter. Please send us an email at [email protected] and kindly use this subject BestBuy/MotoG6Play_PowerCycle as a reference and we'll be there to help. - Frank
Got protection case and screen dropped 1 time and
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good.dropped 1 time with case and screen protector cracked the screen
No, I would not recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The aux port quit working in a week.speaker was messed up.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Tubbs,
That's unusual. We stand by our phones and we would like to know more about what happened. Please email us at [email protected] to further assist you. Kindly use this as your subject BestBuy/G6Play_BadSoundQuality or simply provide this link. We'll surely help you there.
- Frank
its a phone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth much, it does basics, u pay for the phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi yeap,
Thanks for sharing your feedback and we would like to hear more from you. Please share your details at [email protected] and we'll be there to help. - Frank
bad reception i love moto but not this one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.two tin cans and some string would be just as good
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi jimjambo,
This should not happen. We would like to know more details about this and help you get it sorted. email us at supportforums@motorola.com and please use this subject BestBuy/G6Play_PoorSignal as a reference. We'll be there to help. - Frank