Customer Ratings & Reviews

Just be careful of unknowingly starting your vehicle because I started my car numerous times as it only takes one button push to start the car accidentally

Works great, only hard part was scheduling the install. I had to schedule 2 months out in a location 4 hours away. Horrible inconvenience.

Salespeople very helpful. Was installed quickly. Would recommend this store to everyone.

I bought this for my wife birthday and she loves it. She works at a hospital and has a long walk to her van after work. Now she loves getting to her van with it already warmed up for her.

I like the free app but short bt distance only. You better off using the hub that come with the system. Lond distance!

I would recommend adding the two way remote for a lot longer range and to get confirmation of commands. Bluetooth app only works for 30 - 50 ft with no barriers in between. Ok for driveway.

This item had the features I was interested in having, but upon arrival for installation, my Geek Squad installer said that it was a nightmare to install and asked me to change to a different remote start system. Hands were tied since I had already driven a long distance for the install appointment. Don't feel like I got all the same features, and they charged me more $$ too. Why would Best Buy sell this item if their own installers basically refuse to install it?

Great product with a five star rating. The only minor nuisance noticed is that there is a delay in the vehicle starting once the remote has been used to send the signal.

On a cold morning with ice on the windshield its nice to start my car inside. By the time I get my shoes and coat on and get outside my car is warmed up and windshield is defrosted. Couldn't be better!

The great price got my attention, but the features sold me. And the best part was the Best Buy installation experience. Top notch personnel and support, very pleased and highly recommended. Thanks.

I’m the type of person that is cold with a simple blow of the wind, so I hate winter. I bought this so my car can heat up with out me freezing my butt off to go outside and start it. I love this product, and warmth. Definitely recommend.

So I was in the market for an alarm system with remote start. I was told about this product and I purcashed it. After the installation I found out that it did not come with the alarm function only unlock and lock and remote start. I jad to purchase another item to make this an alarm and remote start. The Bluetooth is horrible I can not do anything unless I am right next to the vehicle. It will not work if I am inside my house. Also I had to purchase an additional remote because the only remote that comes with the product is a remote start and to unlock the vehicle without starting would be impossible. The new remote cost 99.00 and is very sensitive. Most vehicles require to push a button multiple times in a row to start vehicle. I have walked to my truck carrying things to find the truck running. Key in my pocket. If I could return the whole thing back I would but I had it installed by them. Now what do I do. Also about the Bluetooth feature if you start the vehicle with your phone right next to the vehicle you still have to get your keys out to insert into the vehicle to drive off. So what’s the point.

They cancelled my order without my permission and the installation department also they could help me enough, they said there is a part missing and I don’t know why It is really bad experience I have ever had with Best Buy, I am member as well but…

Absolutely love it! Used my Geedsquad protection and got discounts on the parts and the installation. Technician estimated install would take 1.5 hrs. Took less than an hour. Very courteous

The sales associate I worked with was amazing answered all my questions and didn’t try and over sell me on things I don’t need I will always go back to see him for anything installations in the future!

I purchased this product about a month ago seems to work well from the house. It’s hit and miss when I leave work because I don’t have a direct line of site

I've enjoyed being able to warm up my car and get the windshield defrosted on cold mornings. The car remains locked and all safety issues are resolved. Works great. Fast expert installation.

Horrible experience. I was purchasing the product as a Christmas present. I went to 4 different stores looking for this item in stock. The salesman at the 2100 s store advised me it was in stock, sold me the product, made an appointment for installation and charged me for the exchange. After handing me the receipt, I asked where my product was, he then advised me that they didn't have any in-store but everything will be with the tech at the time of installation at their American Fork location and all the vehicle owner had to do is show up to the appointment. This also put me in a predicament that I now did not even have a physical gift to give. On the date of installation, I received a call from the tech saying they did not have the product to install and that if I wanted it done I had to go to a different location, in another completely different town to pick up what I had already purchased from the store in SLC and also different from the store scheduled to do the installation. I was advised by the tech that if we could not get this done in 15 minutes, then the appointment would be cancelled as a no show. Obviously this would have been impossible for me coming from Tooele to have to go to a store in Orem to get a part for an installation in American Fork that I purchased in Salt Lake!. Needless to say, the appointment was cancelled indicating the customer was a "no show" and I then shortly after it was followed up by an email stating if I did not pick up the product soon they were reversing the changes on my card, therefore no Christmas present at all. I made multiple attempts to contact the store but all calls go directly to a phone service that appears to be located in a different country. I was told multiple times that I could not speak with a salesman or manager at the actual location. I wont even go into the hassle it caused for the recipient of the gift to even just pick up the product, it has yet to be installed.

The product itself is great! Just hate that I need to wait out over a month to get it installed

I like it, works well. My only complaint would be the Smart Phone start does not work any farther than 100'.